Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service Representative at Forward Air

Customer Service Representative

Forward Air Newark, NJ Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Job Description:

The Terminal Customer Service Rep fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities:

  • Answer incoming customer calls and provide detail information
  • Notify customers daily of freight availability
  • Data entry (domestic and international bills)
  • Maintain a driver sign in log
  • Maintain a cash log file
  • Maintain files in order and as outlined in the operations procedures and policy manual
  • Perform daily audits on all outbound shipments
  • Arrive inbound manifest and close out outbound manifest in the AS400
  • Consistently monitor e-mail request and provide detail information in a timely fashion
  • Regular and dependable attendance
  • Prepare in-bond documentation (Smaller stations only)
  • Acceptance of “containers” and proper documentation (Smaller stations only)
  • Office cleanliness: vacuum and trash empty (Smaller stations only)
  • Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
  • Other duties as assigned

Requirements:

  • Demonstrated ability to carry out assignments to their completion and meet deadlines
  • Ability to establish and maintain effective working relationships with employees and managers
  • Desire for a long-term career with an industry leading company
  • Ability to present and maintain a positive corporate image in a fast paced environment
  • Proactively establish and maintain effective working team relationships with all support departments
  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
  • Ability to perform general administrative duties; file, perform data entry, photocopies, etc.  
  • Ability to handle heavy work load and work well under pressure
  • Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)
  • High school diploma or GED equivalent
  • Must be able to pass basic hazardous materials training

Skills:

  • Ideal candidate will possess a “can do” attitude with a “will do” work ethic
  • Must have the ability to work in a fast paced environment
  • Strong verbal and written communication skills
  • Experience with AS400 operating systems is a plus
  • Transportation industry knowledge and experience is a plus
  • Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.

 

Recommended Skills

Professional Attitude
Customer Service
Computer Literacy
Microsoft Outlook
Hardworking And Dedicated
Microsoft Power Point
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 32847

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.