With minimal supervision, deliver legendary service to companys clients with up to 10,000 members and moderate degrees of complexity. Act as expert advisor on client service and billing operations, research, and analysis and problem resolution. Ensure the aging of accounts receivable for assigned clients are reconciled at a level consistent with companies financial controls.
Consistently deliver a high level of service to achieve and maintain high satisfaction levels and support client retentionRespond to a minimum amount of incoming ACD calls daily and as business needs requireResearch, resolve, and respond to issues and inquiries from clients and brokers. Appropriately elevate situations that could have company wide impacts to drive solutions as neededParticipate in client meetings and work with internal business partners to address moderate to complex client issues Accurate and timely post all accounts receivable, including the posting of live checks, lockbox checks, ACH wires and online automatic deductions to ensure the aging of accounts receivable for assigned clients are reconciled at a level consistent withcompanys financial controlsPerform collection activities for past due receivables, including collection calls, collection letters, negotiating payment plans and sending accounts to outside collection agenciesProactively monitor fluctuations in client revenue to identify problematic issues and ensure accurate financial reporting for clients, internal reporting and complianceAct as point of contact for incoming calls from external and internal business partners regarding questions about billing and collections
Two years' experience in a call center for insurance, medical, telecomm, retail or banking, or a Bachelor's degree with customer service experienceOrganization and time management skills to prioritize multiple tasks, and to be available for a high volume of incoming calls
Excellent communication and interpersonal skills to effectively communicate with internal and external business partners
Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other units
Must be detail oriented and accurate
Solution-oriented approach to workProficient in a Windows environment with word processing, spreadsheet application and data entry
Strong math skills
Ability to type 35 wpm
Ability to perform 10-Key by touch (6,000 ksph)
Clean credit history as reported by credit reportTestingTypingTen-Key
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.
Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and host of other staffing and recruiting solutions. Through its branch office network, Nesco Resource offers clients and employees services ranging from Temporary Staffing, Permanent Placement, Recruitment Process Outsourcing, Onsite Management Services and more. Nesco Resource is an employment agency with dedicated offices supporting Engineering & IT, Clerical & Light Industrial, and Accounting & Finance specialties. Whether you're one of the thousands of people we've helped find a job or a company that we've helped find talent, we're working every day for you to match top talent with great opportunities.