Case Manager

Description

PART-TIME CASE MANAGER

Job Description

Reports to: Director of Family Services

Hours: 20 hours per week

FLSA Status: Part time, non-exempt

Work Location: Duvall, WA

Compensation: $25.58-27.88

At Acres of Diamonds, we are champions for moms and kids moving out of homelessness. We are a relational Christian ministry dedicated to helping moms rewrite their stories for lasting change for themselves and generations to come.

Our work is to come alongside each mom and her children and help them heal and grow. Our non-traditional community-based housing program includes counseling, case management, relationship skills development, employment support, parenting classes, financial management skill development, and much more. We work closely with each family to develop a program customized to their needs to maximize their success.

POSITION SUMMARY:

The Case Manager primarily works with adult residents and former residents to develop an individualized plan focused on eliminating barriers and building lives of stability and self-sufficiency. The Case Manager provides regular counsel and support for clients setting and progressing on personal goals, accessing services, guidance for clients struggling with histories of trauma, abuse and domestic violence, substance use disorder, and behavioral health challenges. The role builds an atmosphere of safety and care in the community home, and other community members in healthy, supportive engagement.

DUTIES & RESPONSIBILITIES:

• Participate in the initial client interview as agreed upon with manager to determine needed program services, assessing self-sufficiency, and safety of potential clients. Objectively assess barriers, needs and strengths related to housing, financial health, relationships, and mental health.
• Meet weekly with assigned clients, to assist them with developing their goals to achieve stability, including action steps and strategies to achieve success in the areas of permanent stable housing, financial stability, relational health, and life skills. Clients may be current residents or former residents, and the requirements for former residents may be less rigorous. Perform the following functions as needed:
  • Track the progress toward the Acres graduation criteria with the client and make weekly/monthly updates.
  • Engage clients using Motivational Interviewing and Trauma Informed Care as the base techniques for Case Management. When necessary, explain natural consequences of actions or inactions as they relate to achievement of goals.
  • Support the residents by helping develop an affordable housing plan, which should inform all other goals.
  • Based on the client plan, refer them to other external professional services and community services as needed (examples: substance abuse, mental health). Administrate and track resource support for client. Develop parallel plan with partner agencies as needed.
  • Advocate for the client externally when necessary to achieve goals (examples: advocating with potential landlords, writing letters for court).
  • Work with the client to set up and implement initial budget, and then monitor the budget process regularly.
  • Connect the client with the appropriate coaches and classes to support skill development and advise the client and coach on best practices as needed.
  • Work with client to identify any children that are at risk academically and developmentally to refer to appropriate Kids Program staff.
  • Explain and enforce program policies and procedures to clients.
  • If client progress slows or ceases in any required area, work with client to encourage forward progress, explaining boundaries and accountability measures using both written and verbal communication.
  • Develop and maintain case files, logs, and other records, including progress reports and periodic evaluations on clients. Complete monthly and periodic operating and statistical reports as required.
• Work with program team to develop care plans for the whole family as required, and then help execute those plans. Attend and actively participate in weekly staff meetings and case-review meetings as required and accept responsibility for the development of positive team relationships.
• Participate, as agreed upon with manager, in Acres community events, working to create and maintain a caring and fun atmosphere, as well as identifying residents who may be struggling to get involved and helping them find positive ways to safely participate. This could include regular dinners, birthday parties, house meetings, other special events and field trips, as well as representing Acres at community events.
• Model healthy relating skills, such as assuming best intentions of others, initiating respectful conversations to deal with conflict, active listening, and asking for feedback.
• Maintain strict client and donor confidentiality, objectivity, and professional boundaries.
• Establish and maintain good partnerships with agencies serving the Acres of Diamonds client population and with agencies referring clients to Acres of Diamonds.
• Administer and/or arrange periodic and random drug and alcohol tests as needed and ensure complete and up to date records of the tests.
• Attend trainings and conferences both online and in-person to continue to develop skills in Case Management, and to assess industry developments and how to integrate best practices into our program.
• Perform other duties as assigned by the Director of Family Services.

REQUIRED QUALIFICATIONS:

• Personal relationship with Jesus Christ.
• Minimum two years of providing case management services, with a proven track record of guiding at-risk families to self-sufficiency and stability.
• Bachelor's degree in social work, counseling, or related social-services field or a combination of education and/or training and/or work experience which indicates the ability to perform essential functions of the position. (MSW preferred)
• Ability to work on-site, including occasional evenings.
• Experience practicing Motivational Interviewing and knowledgeable on Trauma Informed Care preferred.
• Experience performing services such as client assessments, records maintenance, and outcomes reporting preferred.
• Exhibit excellent oral, written, and interpersonal communications skills to facilitate effective interactions with clients, donors, volunteers, and staff.
• Sensitivity and ability to prioritize the needs of clients, volunteers, staff, and donors
• Demonstrated cultural responsiveness in working with families from diverse cultural and economic backgrounds.
• Ability to prioritize and organize workload and manage time independently to meet deadlines.
• Computer skills: Word, Excel, E-mail, and Internet navigation.
• Valid Washington State driver's license and ability to travel to frequent offsite meetings.
• Ability to lift up to 40 pounds on occasion.

Personal characteristics: compassionate, discerning, adaptable, organized, initiator, energetic, enthusiastic, optimistic, responsible.

The position requires a heart of compassion and love for traumatized families, excellent relational abilities, and the ability to practice sound judgment and discernment.

Acres of Diamonds is a Christian 501(c)(3) organization where homeless women, and their children receive the help and resources they need to build lasting, healthy lives.
It is our policy to hire, promote, transfer, terminate and make all other employment-related decisions without regard to any employee's race, color, sex, age, national origin, veteran status or disability or any other basis prohibited by law. As a religious organization, we are permitted, and reserve the right, to prefer employment on the basis of religion, per Title VII, Section 702-703, vs. Civil Rights Act of 1964. We believe that the effectiveness of this ministry is directly related to the depth and sincerity of commitment to Jesus Christ demonstrated by each employee. Therefore, each employee must be committed to the pursuit of a lifestyle, on and off the job, consistent with our mission, compatible with historical standards of morality and reflecting the message, mission and character of Jesus Christ.

Pay Range

$25.58 None to $27.88 None