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IT Network Specialist (Troy, MI) at POWERHOME SOLAR

IT Network Specialist (Troy, MI)

POWERHOME SOLAR Troy, MI Full-Time


Job Details

Level:    Experienced Job Location:    MI Troy Detroit - Troy, MI Position Type:    Full Time Salary Range:    Undisclosed Job Category:    Information Technology

Description

IT Network Specialist

Headquartered in Mooresville, NC, with locations across the United States, Pink Energy installs solar panel systems and energy efficiency products that allow our customers to reduce their dependence on utility grid energy while building a cleaner, brighter tomorrow. In three of the last four years, we have made the top 300 of the Inc. 5000 list of Fastest-Growing Private Companies.

Come join our Team at Pink Energy, and let's build a movement (BAM) together!

JOB DESCRIPTION:

IT NETWORK SPECIALIST

LOOKING FOR PEOPLE WHO WANT A REAL CAREER OPPORTUNITY, NOT JUST A JOB!

WHO ARE WE LOOKING FOR?

As one of the nation's fastest growing solar companies, we are looking for a self-motivated IT Network Specialist to resolve incoming telephone, Remedy ticket and in person requests for technical assistance on Industry standard (Microsoft, IOS, etc.) and proprietary applications (Salesforce, Five9). Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Analyst - Help Desk role. 

QUALIFICATIONS:

  • College Degree in related field or relevant Certifications (Preferred)
  • High school or equivalent required
  • IT Help Desk: 5 years (Required)
  • Network Engineering experience: 1-2 years
  • Customer Service/Call Center or computer support experience: 3 year (preferred)
  • Excellent verbal and written communication skills
  • Microsoft Office Suite, Windows Operating Systems, and Internet applications
  • Web conferencing application (Zoom, Teams), management and maintenance(required)
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
  • Cisco switch, Sonicwall and Fortinet firewall configuration, installation and maintenance experience.

WHAT YOU WILL DO:

Call Handling

  • Provide comprehensive technical support services to internal users.
  • Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
  • Use all available Knowledge Management Tools during the call
  • Take all necessary steps to ensure customer satisfaction before resolution of issue.

Knowledge and Standards

  • Proactively seek and possess business acumen for all clients supported
  • Maintain technical proficiency in all applications utilized.
  • Participate in all company organized training events
  • Contribute current technical information and best practices concerning proprietary applications to SharePoint knowledge base.
  • Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

Other tasks

  • Perform customer support related tasks and special projects as assigned by management
  • Liaise as necessary interdepartmentally to seek resolutions to all issues reported
  • Participate in client events, as appropriate (resource on site, client training, etc.
  • Travel regionally to support sales and production offices. 1-2 time monthly.
  • Support Early (5am) Zoom Sessions for monthly sales and production meetings

 

WHAT ELSE SHOULD I KNOW?

  • Growth continues to be a top priority and we continue to grow month after month.
  • We have industry leading technology tools to support our sales staff.
  • We reward our best people beyond monetary compensation with trips, and management retreats.
  • Culture that is second to none

COMPENSATION:

  • Competitive wage
  • Referral bonuses 
  • Benefits after 60 days of service. 

If this sounds like somewhere you would like to take your career to the next level, please review our website www.pinkenergy.com and apply!

Pink Energy embraces diversity and equal opportunity in a serious way. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Diversity among our teammates is critical to our success and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

ndidate pool.



Qualifications

','employmentType':'OTHER','hiringOrganization':{'@type':'Organization','name':'POWER HOME SOLAR LLC','logo':'[ Link removed ] Technology','responsibilities':'

IT Network Specialist

Headquartered in Mooresville, NC, with locations across the United States, Pink Energy installs solar panel systems and energy efficiency products that allow our customers to reduce their dependence on utility grid energy while building a cleaner, brighter tomorrow. In three of the last four years, we have made the top 300 of the Inc. 5000 list of Fastest-Growing Private Companies.

Come join our Team at Pink Energy, and let's build a movement (BAM) together!

JOB DESCRIPTION:

IT NETWORK SPECIALIST

LOOKING FOR PEOPLE WHO WANT A REAL CAREER OPPORTUNITY, NOT JUST A JOB!

WHO ARE WE LOOKING FOR?

As one of the nation's fastest growing solar companies, we are looking for a self-motivated IT Network Specialist to resolve incoming telephone, Remedy ticket and in person requests for technical assistance on Industry standard (Microsoft, IOS, etc.) and proprietary applications (Salesforce, Five9). Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Analyst - Help Desk role. 

QUALIFICATIONS:

  • College Degree in related field or relevant Certifications (Preferred)
  • High school or equivalent required
  • IT Help Desk: 5 years (Required)
  • Network Engineering experience: 1-2 years
  • Customer Service/Call Center or computer support experience: 3 year (preferred)
  • Excellent verbal and written communication skills
  • Microsoft Office Suite, Windows Operating Systems, and Internet applications
  • Web conferencing application (Zoom, Teams), management and maintenance(required)
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
  • Cisco switch, Sonicwall and Fortinet firewall configuration, installation and maintenance experience.

WHAT YOU WILL DO:

Call Handling

  • Provide comprehensive technical support services to internal users.
  • Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
  • Use all available Knowledge Management Tools during the call
  • Take all necessary steps to ensure customer satisfaction before resolution of issue.

Knowledge and Standards

  • Proactively seek and possess business acumen for all clients supported
  • Maintain technical proficiency in all applications utilized.
  • Participate in all company organized training events
  • Contribute current technical information and best practices concerning proprietary applications to SharePoint knowledge base.
  • Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

Other tasks

  • Perform customer support related tasks and special projects as assigned by management
  • Liaise as necessary interdepartmentally to seek resolutions to all issues reported
  • Participate in client events, as appropriate (resource on site, client training, etc.
  • Travel regionally to support sales and production offices. 1-2 time monthly.
  • Support Early (5am) Zoom Sessions for monthly sales and production meetings

 

WHAT ELSE SHOULD I KNOW?

  • Growth continues to be a top priority and we continue to grow month after month.
  • We have industry leading technology tools to support our sales staff.
  • We reward our best people beyond monetary compensation with trips, and management retreats.
  • Culture that is second to none

COMPENSATION:

  • Competitive wage
  • Referral bonuses 
  • Benefits after 60 days of service. 

If this sounds like somewhere you would like to take your career to the next level, please review our website www.pinkenergy.com and apply!

Pink Energy embraces diversity and equal opportunity in a serious way. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Diversity among our teammates is critical to our success and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

ndidate pool.

Recommended Skills

  • Call Centers
  • Cisco
  • Commercial Awareness
  • Communication
  • Coordinating
  • Customer Satisfaction
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