Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Cincinnati, OH

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Cincinnati, OH delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Senior Fraud Intake Rep. needed F/T (CSR experience necessary /work at home)

Mommy Jobs Online • Cincinnati, OH

Posted 8 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service

Job Description



Description

Full time Work at Home Senior Fraud Intake Representative

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, “Do the right thing”, highly self-motivated individual? Do you genuinely care about helping customers? 

Then a Virtual Servicing role may be the role for you!

These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills.

Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged.

This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage.  He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account.

Success in this role require the following:

  • The ability for you to be a passionate customer service advocate with past experiences for you to draw upon
  • Strong time management and multi-tasking skills in a virtual environment
  • Capable of working through changes and challenges by problem solving to achieve the desired result
  • Possess Strong decision making ability and pay close attention to detail
  • High level of autonomy and ethical self-management in a highly audited setting
  • Willingness and acceptance to be nimble when servicing customers
  • Excellent grammar, verbal, and vocal skills
  • Exceptional listening, questioning and call control techniques
  • Knowledge of digital servicing

Basic Qualifications:

  • High School Diploma, GED or Equivalent Certification

Preferred Qualifications:

  • 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services
  • 2+ years fraud experience
  • W@H experience and/or HVSS/FDO experience

Virtual Servicing Associate (Work at Home) Additional Expectations: 

  • Regular and predictable attendance required
  • This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers
  • Ability to sit in front of a PC monitor for extended periods of time 
  • A high-speed broadband internet service provider is required in the home office space 
  • No dial up or Satellite internet service providers permitted
  • A hardwired internet connection is required upon start to perform the duties of this job 
  • The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation 
  • Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ 
  • The internet connection can only be used for our purposes during your schedule 
  • Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues
  • The virtual servicing department operating hours are 8am – 12am (7 days a week)
  • The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future.

Pay: $16.90 hr 

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.

​Reference agent id code MJOLMonicaC when you register online. 

Please allow 24 hours of processing time once you register with us.  

If you have further questions please contact us at 1 (405) 418 - 6160.​​

Job ID: 7666
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.