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Social Media Customer Care Specialist

Bartech Group Detroit Contractor
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Job Description

If you are an experienced Social Media Customer Care Specialist looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Social Media Customer Care Specialist. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Social Media Customer Care Specialist        

Job Responsibilities                                              

Your specific duties as a Social Media Customer Care Specialist will include:

  • Monitor Social Media platforms, Facebook, Twitter and automotive enthusiast forums, etc and identify opportunities to engage with our customers and deliver Best-In-Class customer support and brand engagement.
  • Manage existing case load, completing follow-ups and achieving operational metrics.
  • Adhere to standard work processes and contribute to building efficiencies and defining improvements when possible.
  • Proactively identify sales leads and educate in-market customers on product functionality and services.
  • Respond to customer enthusiasm posts in order to increase conversation, page participation and build a closer connection between our brands and customers.

Social Media Customer Care Specialist

Job Requirements

As a Social Media Customer Care Specialist you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Bachelor’s degree in relevant field required (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)
  • One or more years of customer service experience
  • One or more years of social platform experience (Facebook, Twitter, forums, etc.)
  • Computer navigation and typing proficiency
  • Strong reading comprehension and written communication skills
  • Position related experience 1+ years’ experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

Social Media Customer Care Specialist

Benefits

As a Social Media Customer Care Specialist with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Social Media Customer Care Specialist Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

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Written Communication
Customer Service
Complex Problem Solving
Communication
Navigation
Interpersonal Skills

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Social Media Customer Care Specialist
Estimated Salary: $69K
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Job ID: BHJOB4449_199130

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Bartech is a leading global workforce management and staffing solutions provider to Global 500 firms.  Today, we bill over $2 billion in revenue for clients worldwide who trust us to design, execute, and manage sophisticated workforce management solutions, large-scale staffing engagements, and strategic Business Process Outsourcing and consulting engagements.

Bartech is a proud employer managing more than 4,000 engineers, technologists, accountants, and professional staff for businesses in the US and Canada.  We see it as a privelege to help skilled professionals and specialists find positions with leading companies.

Our goal is to help you put your skills to work in a place where you can grow and contribute.  For 35 years, we have been supplying qualified candidates to industries such as energy, pharmaceutical, healthcare, telecommunications, and auto - that depend on gifted professionals to propel them to success.  That experience has made us a trusted partner to leading organizations and a top employer of professional talent.

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