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Customer Service Representative

Kelly Services Ogden Full-Time
$12.00 - $15.00 / hour
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The Customer Service Rep will provide product / service information to resolve any emerging issues that our clients face with existing and or incoming orders. The Customer Service Rep will maintain a high level of customer service importance, accuracy, and efficiency while maintaining customer satisfaction. Core Responsibilities: - Build and maintain business with an identified portfolio of customers in support of the sales team and division. - Provide timely responses to customer emails, calls, and inquiries. - Address customer concerns by effective listening, prompt responses, and necessary due diligence. - Act as the primary point of contact for customers when the salesperson is unavailable. - Work with transportation, production, quality, and credit to ensure customer orders are shipped out on time and complete. - Know Enterprise Resource Planning (ERP) systems and practices. - Keep records of customer interactions, process customer account and file documents.
Qualifications and Educational Requirements: - High School Diploma - Type 40 WPM with accuracy. - Detail-oriented, organized and a strong ability to follow tasks through to completion. - Excellent listener, time management and multi-task skills with the ability to address difficult situations with patience and professionalism - Business level written and verbal communication skills - Works effectively with different types of people; builds rapport and enjoys working with others - Works well in a fast-paced environment. - Intermediate computer, keyboard and 10 key skills - Computer skills using Microsoft Office, Data Bases, Crystal Reports or Business Objects. - Ability to communicate effectively to all levels of management. - Self-motivated desire to improve processes within scope of responsibilities.

Recommended skills

Client Rapport
Verbal Communication
Attention To Detail
Computer Literacy
Time Management
Customer Service


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$12.00 - $15.00 / hour
Estimated Salary: $69K
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Job ID: US5923AK_28170638


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