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Customer Service Representative

Kelly Services Ogden Full-Time
$12.00 - $15.00 / hour
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The Customer Service Rep will provide product / service information to resolve any emerging issues that our clients face with existing and or incoming orders. The Customer Service Rep will maintain a high level of customer service importance, accuracy, and efficiency while maintaining customer satisfaction. Core Responsibilities: - Build and maintain business with an identified portfolio of customers in support of the sales team and division. - Provide timely responses to customer emails, calls, and inquiries. - Address customer concerns by effective listening, prompt responses, and necessary due diligence. - Act as the primary point of contact for customers when the salesperson is unavailable. - Work with transportation, production, quality, and credit to ensure customer orders are shipped out on time and complete. - Know Enterprise Resource Planning (ERP) systems and practices. - Keep records of customer interactions, process customer account and file documents.
Qualifications and Educational Requirements: - High School Diploma - Type 40 WPM with accuracy. - Detail-oriented, organized and a strong ability to follow tasks through to completion. - Excellent listener, time management and multi-task skills with the ability to address difficult situations with patience and professionalism - Business level written and verbal communication skills - Works effectively with different types of people; builds rapport and enjoys working with others - Works well in a fast-paced environment. - Intermediate computer, keyboard and 10 key skills - Computer skills using Microsoft Office, Data Bases, Crystal Reports or Business Objects. - Ability to communicate effectively to all levels of management. - Self-motivated desire to improve processes within scope of responsibilities.

Recommended skills

Client Rapport
Verbal Communication
Attention To Detail
Computer Literacy
Time Management
Customer Service

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$13
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Customer Service Representative
$12.00 - $15.00 / hour
Estimated Salary: $69K
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Job ID: US5923AK_28170638

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