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VP of Operations

The Judge Group Los Angeles Full-Time
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Our client is currently seeking a VP of Operations 
The Vice President of Operations is responsible for all aspects of retail operations. They are responsible for setting direction for the company to achieve operational goals through ensuring exceptional customer service and driving increased loyalty, sales, and profit growth. The VP of Operations is also responsible for controlling direct operational costs in order to meet or exceed budgeted P&L goals for the company. They are accountable for the direction and ensuring the execution of strategies and results. They are also accountable for the development of the Division Managers, District Managers, and Store Teams

This job will have the following responsibilities:
  • Profit and Loss (P&L) Responsibility: • Take ownership of the P&L for 415+ convenience stores to achieve sales, contribution, and expense goals. 
  • Utilize financial reporting to understand specific levers that influence the P&L and ensure we meet our long term financial goals. 
  • Drive execution strategies and action plans for individual stores and divisions to achieve sales, payroll, budget, and inventory goals to achieve P&L objectives. 
  • Train Division Managers and District Managers on P&L analysis and responsibilities.
  • Team Development: 
  • Ensure that open positions are filled quickly with the best talent and that the team is on-boarded and receives coaching and training to continuously improve their skill sets. Directly recruit and train Division Managers as needed.
  • Lead, coach and develop talent for all direct and indirect reports. 
  • Partner with the Human Resource team in order to ensure a high level of employee satisfaction through strong leadership with the objective of retaining the best talent. 
  • Coach and communicate with Division Managers to develop Sr. Store Managers for eventual promotion to District Manager roles.
  • Ensure that performance management is executed through recognition and coaching. Document important conversations. Measure performance and provide coaching as necessary. 
  • Ensure through direct reports that technical training is provided to the retail operations teams as necessary to increase performance and customer satisfaction. 
  • Ensure that performance and leadership standards are met by each member of the store team and in each location. 
  • Travel to stores as needed with the objective of coaching the team on business, customer service, and operational excellence. Visits will be scheduled and prioritized based on the demands of the business. Coordinate travel to spend 1 x 1 time with the Division Managers as well as time in each store, being visible and observing the operations and the team.
  • Merchandising and Marketing: 
  • Execute on key seasonal events, counter attack strategies, collateral, pricing and promotion strategies. 
  • Follow up and coach team to ensure that all locations are visually set following company direction and that promotional displays are coordinated and executed. 
  • Recognize and surface competitive trends in order to target key industry and market opportunities. 
  • Surface merchandising and marketing needs to VP Marketing Strategic Leadership: 
  • Utilize strategic ability to react and adjust to each component of the business and P&L to ensure that overall performance objectives are met. 
  • Develop a business plan with the objective of achieving financial, service, and team development goals. Communicate and coach the operations team to execute against and achieve the plan. 
  • Ensure company strategies create a culture that promote the best customer experience and support the company’s overall growth plans. 
  • Approve all decisions regarding real estate lease renewals, relocations, closures and construction remodel investments. 
  • Make recommendations, as needed, with the objective of improving business and customer service to CEO. 
  • Manage and facilitate change while providing focused day-to-day leadership. 
  • Participate in company-wide initiatives as needed. Be a voice and advocate for both the retail operations team and our customers in the planning and execution of strategies and programs. Customer Service Experience: 
  • Ensure that store team hours are maximized through schedule optimization. Coach team to schedule to the needs of the business to ensure the highest level of customer satisfaction, sales performance, and expense management. 
  • Ensure the highest level of customer satisfaction. 
  • Store Operations Experience:
  • Establish standards and accountability for customer experience, sales achievement, merchandising presentation, loss prevention, and inventory control. 
  • Ensure the entire operations team understands our cleanliness standards and that each store complies with all applicable state and local sanitation rules. 
  • Educate, communicate, enforce and promote all corporate policies, procedures and work rules. 
  • Ensure all items required by state and federal law are posted each store as directed by company. 
  • Maintain and uphold safety standards by identifying and correcting conditions that affect store safety. 
  • Bachelor’s Degree and/or strong applicable work experience as itemized below (MBA is preferred) 
  • 10+ years of convenience retail multi-unit management experience 
  • Previous P&L responsibility for at least 200 locations 
  • Strong leadership and people development skills 
  • Strong oral and written communication skills 
  • Ability to read and analyze sales, costs, and budget reports 
  • Strong interpersonal skills and the ability to work as a team player 
  • Able to lead change in a fast-paced environment 
  • Previous experience developing top-performing teams 
  • Strategic skills with the ability to communicate strategy to team in order to execute and achieve desired results 
  • Valid and current driver’s license and be insurable for motor vehicle use 
  • Ability to work and travel by car or air, independently and as required across all divisions, including weekends, nights and holidays. Regular overnight travel may be necessary.

Recommended skills

Loss Prevention
Displaying (Exhibition)
Customer Satisfaction
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The Judge Group is a privately owned, leading professional services firm with nearly 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortune 100 companies and is responsible for 7,000 professionals on assignment annually across a wide range of industries.

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