Health Services Nurse (NY license required)
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Overview of Position
The Health Services RN position is in a Managed Services organization (does not reside on Client/Practice site). The RN telephonically assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The RN is the primary point of contact, coordinating with schedulers, pharmacists, providers of medical and behavioral health care and social services. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and unnecessary inpatient readmissions, satisfied customers, meeting or exceeding quality measures, producing consistent and high quality work and collaboration with other care team members.
Our ideal candidate is an experienced nurse, able to perform tasks independently and once trained, without significant guidance.
What will be my duties and responsibilities in this job?
Provides Nursing support for health service providers via phone in areas including but not necessarily limited to:
Telephonic nurse triage services.
Provide education to patients, deploying best practices and standard workflow in their daily activities.
Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction and is able to make recommendations to improve processes.
Apply established protocols, criteria and contract guidelines.
Coordination of the team approach to management of patient care.
Analyze, investigate and resolve individual care quality, coordination of care, service and access issues.
Contact patients and providers regarding clinical needs for continuity of care.
What are the requirements needed for this position?
3+ years of relevant work experience, in related clinical, managed healthcare or healthcare setting.
New York RN License required.
Schedule Options: Monday through Friday 8:30am-5pm.
What other skills/experience would be helpful to have?
Excellent understanding of health-service related processes relevant to assigned role and responsibilities.
Strong analytical and interpersonal skills and ability to interact with senior level clients, and high level of computer literacy.
Very good knowledge of healthcare, government and insurance industry trends.
What are the working conditions and physical requirements of this job?
Office environment - work from home office.
Solid internet connectivity.
The Health Services Nurse is an experienced nurse, able to perform tasks independently and, once trained, without significant guidance. This person can provide education to patients, deploying best practices and standard workflow in their daily activities with the ability to apply their expertise across the various areas of responsibility, understanding how their interactions with patients affect customer satisfaction and can make recommendations to improve processes.
Diversity and Inclusion:
At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at [ Link removed ] - Click here to apply to Health Services Nurse (NY license required) Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when j ob-related and consistent with business necessity , we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at [ Link removed ] - Click here to apply to Health Services Nurse (NY license required) and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
- Behavioral Medicine
- Clinical Works
- Computer Literacy
- Customer Satisfaction
- Interpersonal Skills