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Insurance Customer Service Representative - Work from Home job in Atlanta at Teleperformance At Home

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Insurance Customer Service Representative - Work from Home at Teleperformance At Home

Insurance Customer Service Representative - Work from Home

Teleperformance At Home Work From Home, GA Full Time
Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

  • Paid Training ($15.50)
  • Competitive Wages ($18.50/hr with bonus opportunities!)
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 
  • Work from the comfort of your home

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities

Responsibilities

This position consists of a one week training course to obtain a Property & Casualty License. Upon completion and passing, you will be placed in a 7 week product training course. You will be responsible for providing support for initial auto loss calls and status updates which includes the following:

  • Inbound Calls
  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Appropriately communicate with customers

Qualifications

What We’re Looking for

  • Candidates located in States excluding Arkansas, Alaska, Alabama, California, Florida, Hawaii, Illinois, Kentucky, Maryland, Minnisota, Montana, New Jersey, New York, North Carolina, Oregon, South Carolina, Washington or Wisconsin.
  • Bachelor or Associate degree preferred
  • Insurance experience preferred
  • Six months customer service experience required and can include retail, hospitality, etc.
  • Ability to self-study
  • Ability and comfort to use Windows operating systems
  • Ability to type at least 25 WPM
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Attentive to details
  • Willing to consent to pre-employment background screening
  • Availability to work various shifts preferred

Work from Home Requirements

  • High Speed Internet required, proof of internet speed required
  • Dedicated workspace
  • PC or Laptop Required
    • During the one week course, you will be required to provide your own equipment. You will receive provided equipment for product training.

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

 

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About the company

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Job ID: 13270

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