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Customer Service in Midlothian,Texas
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Call Center Customer Service Professional - IV

The Judge Group Irving Full-Time
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Our client is currently seeking a Call Center Customer Service Professional - IV

Title: Call Center Customer Service Professional

Location: Irving, TX 

Duration: 6+ Months 

Call Analytics Team provides stakeholders strategic insight into Consumer and Mass Business broadband, video and voice services. This team is focused on delivering insight into call drivers and volume reduction opportunities, process and training effectiveness, agent execution, customer reactions to initiatives, and pain points that can be focused on to improve the customer experience.  

Responsibilities 

• Conduct call observations using an online observation system, Qfiniti (call recording system) and Nexidia (data mining system) to deliver core customer experience data, analysis and recommendations to the observation team to be communicated outward 

• Complete 100% of assigned observations 

• Success is measured on productivity (completing monitors) and accuracy (were the questions answered correctly)   

Required Skills & Experience 

• Prior Client experience is highly preferred (working in call center, call center support, PM or quality related work)

• Client’s product, CoFEE and Qfiniti knowledge desired 

• CSSC/BSC sales experience

• Strong understanding of call center processes 

• Strong listening and written/oral communication skills 

• Attention to detail 

• Strong attendance is key to success and necessary to meet objectives 

• Must have ability to work independently and in team environment

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$52K
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Call Center Customer Service Professional - IV
Estimated Salary: $64K
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Job ID: 605047

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The Judge Group is a privately owned, leading professional services firm with nearly 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortune 100 companies and is responsible for 7,000 professionals on assignment annually across a wide range of industries.

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