Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Full Time Work at Home Senior Customer Service Representative at Mommy Jobs Online

Full Time Work at Home Senior Customer Service Representative

Mommy Jobs Online Roslindale, MA Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email



Description

Full Time Work at Home Senior Customer Service Representative

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, highly self-motivated individual? Do you genuinely care about helping customers? 

Then a CSR Virtual Servicing role may be the role for you!

These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills.

Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. Associates will also utilize a variety of systems and tools to efficiently service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is “heard” is fully leveraged. 

Success in this role requires the following: 

- Regular and predictable attendance is required.
- The ability for you to be a passionate customer service advocate with past experiences for you to draw upon
- Strong time management and multi-tasking skills in a virtual environment
- Ability to be self-motivated and communicate confidently in a remote environment
- Capable of working through changes and challenges by problem solving to achieve the desired result
- Possess strong decision making ability and pay close attention to detail
- High level of autonomy and ethical self-management in a highly audited setting
- Willingness and acceptance to be nimble when servicing customers
- Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day, often inclusive of split days off
- Excellent grammar, verbal, and vocal skills
- Exceptional listening, questioning and call control techniques
- Knowledge of digital servicing

Virtual Servicing Associate (Work at Home) additional expectations: 

- This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers. 
- Ability to sit in front of a PC monitor for extended periods of time
- A high speed broadband internet service provider is required in the home office space 
- No dial up or Satellite internet service providers permitted
- A hardwired internet connection is required upon start to perform the duties of this job
- The Internet service provider speed/bandwidth must be 3 megabyte per second or higher (minimum required). Please contact your internet service provider for confirmation.
- Please check your internet service provider speed/bandwidth here, [ Link removed ] - Click here to apply to Full Time Work at Home Senior Customer Service Representative /> - The internet connection can only be used for our purposes during your schedule.
- Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues.
- The virtual servicing department operating hours are 8am – 12am (7 days a week)
- The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future.

Basic Qualifications:
- At least a High School Diploma, GED, equivalent certification, or military experience
- At least 2 years customer service experience OR at least 6 months work at home/virtual working experience

Preferred Qualifications:
- Bachelor’s Degree or military experience 
- 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 

Pay: $18.00 hr 

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.

​Reference agent id code MJOLINGE when you register online. 

Mommy Jobs Online is accepting pre-screening interviews, so please call

1-405-418-6160
and ask for Kimberly.

Jobseeker Live Chat -  [ Link removed ] - Click here to apply to Full Time Work at Home Senior Customer Service Representative 



Job Requirements

Home office setup, hardwired fast speed internet



Qualifications

Office skills, strong independent problem solving skills

 

Recommended skills

Time Management
Active Listening
Decision Making
Complex Problem Solving
Critical Thinking
Ethics
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve Careerbuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 37806

Careerbuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using Careerbuilder you are agreeing to comply with and be subject to the Careerbuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.