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Sr. HM Denials/Appeals Rep job in Louisville at TeamHealth

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Sr. HM Denials/Appeals Rep at TeamHealth

Sr. HM Denials/Appeals Rep

TeamHealth Louisville, Tennessee, US, TN Full-Time
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Join a team of dynamic, results oriented professionals!

Named among "The World's Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among "Great Places to Work" by Becker's Hospital Review

  • Career Growth Opportunities
  • Convenience market on site
  • Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
  • 401K program (Discretionary matching funds available)
  • Employee Assistance Program
  • Referral Program
  • Dental plans & Vision plans
  • GENEROUS Personal time off
  • Eight Paid Holidays per year
  • Quarterly incentive plans
  • Business casual dress code
  • Free Parking
  • Free coffee daily
  • Employee of the month awards with monetary gift and parking space
  • Training Programs
  • Fitness Center with personal trainer on site
  • Awesome Facility with terrific amenities
  • Wellness programs
  • Flexible work schedule


The Denials Resolution Senior is responsible for maintaining accuracy and production for the department, overseeing daily functions of employees and training of department staff. The senior provides leadership and guidance to the Representatives. The department's goal is to examine and take action to support the provider's interests in working significant denials and appeals from insurance carriers.


  • Reviews ETM PIT reports daily to provide guidance to employees on effectively organizing and working assignments.
  • Provides training to new staff, as well as, in service training of established staff.
  • Reviews various denials to determine appropriate action based on carrier requirements.
  • Reports any consistent errors found that affects claims from being processed correctly.
  • Participates in departmental meetings.
  • Provides assistance to the Denials Resolution, Charge Correction, and Authorization representatives on the ETM system and with their task list.
  • Reviews claims that have been denied and require intervention. This includes assembling documentation, documenting IDX and maintaining documentation on claims for possible legal intervention.
  • Communicates with Supervisor and/or AR Manager to keep them informed of any detected problems or changes in AR.
  • Performs quality audits on Denials Resolution, Charge Correction, and Authorization staff members.
  • Assists with research and development of appropriate denial procedures.
  • Creates and updates policy and procedures for department.
  • Other duties as assigned by the AR Manager.


  • Minimum two years previous medical billing experience required with emphasis on research and claim denials in Accounts Receivable.
  • Demonstrated knowledge of physician billing.
  • Demonstrated knowledge of health care reimbursement guidelines especially Medicare and Medicaid.
  • Knowledge of ICD-9, ICD-10 and CPT-4 coding.
  • Good oral and written communication.
  • Knowledge of appeals and reviewing policies for state and government plans.
  • Thorough working knowledge of physician billing policies and procedures.
  • Computer literate.
  • Excellent follow-up skills.
  • Excellent organizational skills.
  • Knowledge of Microsoft Office applications such as Excel and Word.


  • High school diploma or equivalent.


  • Set in a pleasant, high-volume, fast-paced office environment. Involves extensive computer use.
  • Overtime may be required and can be mandated by Management.


  • Training classes and seminar attendance may require travel.


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.


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