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  • Ewing Township, NJ

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Senior Business Analyst

Cenlar FSB • Ewing Township, NJ

Posted 16 days ago

Job Snapshot

Degree - 4 Year Degree
Banking - Financial Services, Insurance, Real Estate - Property Mgt
General Business


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Job Description

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Senior Business Analyst.


  • Produce, interpret, and analyze critical operational and strategic data and reports specific to the client audit support process.

  • Provide meaningful data analysis that leads to actionable, value-added feedback for improvements.

  • Design and build key performance indicators (KPIs) and productivity tools used to benchmark internal teams’ activities and support increased efficiencies and workload management.

  • Establish and maintain effective relationships with clients and internal business leads and regularly present statistical data and trends.

  • Proactively collect and review key data sets to identify trends and areas for organizational performance improvement; understand business needs and translate into useful and meaningful analysis.

  • Summarize written findings, publicize results and engage with leadership as appropriate.

  • Provide daily, weekly and monthly reports to the senior management team regarding client audit activity-related performance.

  • Work with the business to identify and correct KPIs or service level agreements (SLAs) with negative trending.

  • Regularly audit and develop all reporting used to track performance against internal/external SLAs and KPIs.

  • Develop and maintain procedures and measures to ensure appropriate documentation is in place.

  • Develop workflows and perform gap analysis to aid in streamlining the client audit support process.

  • Other duties as assigned.

Job Requirements

  • 4-year college degree

  • 4-5 years of business reporting experience within the mortgage banking industry

  • 2+ years audit, quality assurance, risk management, or compliance experience preferred

  • 2+ years of project management experience preferred

  • Strong understanding of client SLA-related mortgage servicing functions preferred

  • Experience with file-sharing software, including tasking

  • Excellent communication skills, verbal and written

  • Excellent critical thinking and logical reasoning abilities

  • Excellent organizational skills, exceptional follow-up skills and the ability to prioritize multiple assignments

  • Ability to thrive in an environment marked by ambiguity and change

  • Ability to be self-motivated and work well both independently and in team settings

  • Proficiency in Microsoft Office suite, particularly advanced Excel and Access functions

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

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Please apply online.

Job ID: 4924
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