We are looking for driven individuals who thrive on challenging themselves, are confident enough to challenge us when they see an opportunity to do things better and relish the chance to make their mark. With our clients at the center of what we do, you should take pride in delivering the very best service.

The Hospitality and Events Lead/Lead Office Services Associate is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations. Responsibilities include leading employees and directing workflow in one or more of the following areas:  mail distribution, copy services, hospitality and conference room set-up, reception assistance and

Job qualifications

• High school diploma or equivalent.
• Minimum (1) year professional experience preferably in hospitality/catering industry
• Event planning experience is required
• Able to make independent decisions that conform to business needs and policy.
• Strong interpersonal communication skills required.
• Experience planning events/lunches/dinner events, planned menu for these meetings
• Excellent organizational skills required.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Strong attention to detail is required.
• Must work well in a team environment.
• Professional attire and demeanor required.
• Good written communication skills.
• Good problem -solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to work in a fast paced, high energy environment.
• Ability to work on multiple projects simultaneously.
• Ability to operate basic audio/visual equipment.
• Professional telephone demeanor.
• Ability to anticipate client’s needs for meetings and events.
• Must be self-motivated with positive can do attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

Job duties

HOSPITALITY

• Oversee the daily function of and cleanliness of 2 service pantries and 12 pantries
• Coordinates daily schedule for all catering and beverage setups
• Sets daily, weekly and monthly goals 
• Enforces policies and procedures
• Manages all hospitality inventory 
• Order all supplies food & beverage and pantry
• Sources new hospitality items 
• Research new vendors and caterers  
• Direct contact for all Wine and beer selections for meeting and events
• Manage supplier relationships
• Provide any follow up reporting on all hospitality details and weekly and monthly reports

EVENTS

• Directs and oversees all meeting and events
• Oversees all Food and Beverage / catering orders 
• Curates aesthetically pleasing event layouts  
• Direct contact for all Wine and beer selections for meeting and events
• Point of contact for all Event Teams
• Plans, executes and manages all logistics of courtesy meetings and events
• Ensure all meeting and events are meeting and exceeding client expectations
• Monitor timelines and deadlines related to all aspects of events
• Manage registration process and oversee security lists for events
• Ensure all logistical details are in place; room setup, BEO’s, presentations, registration, marketing materials.
• Provide any follow up reporting post event