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Licensed Personal Line Representative job in Richmond at Teleperformance

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Licensed Personal Line Representative at Teleperformance

Licensed Personal Line Representative

Teleperformance Richmond, VA Full Time
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Overview

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training-$14.50/hr
  • Competitive Wages -$14.50/hr to $17.00/hr
  • Monthly Bonuses based on perfromance and adherence 
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site



Responsibilities

  • Handle and carefully respond to all military (including family) customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Appropriately communicate with customers, exercising retention efforts if needed
  • Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
  • Compassionately handle sensitive situations surrounding insurance needs and education


Qualifications

Qualifications:

* Must be 18 years of age or older

* Must have P&C license

* Strong written and verbal communication skills and an ability to work with people from diverse backgrounds

* Ability to multi-task, good organizational and time management skills.

* 6 months of Customer Service experience preferred

* Ability to consistently meet schedule requirements

Education/Experience:

* High school diploma or GED required

* Previous experience in a customer service position is a plus

* Any customer skill, quality or training certification is a plus

Communication and Numeric Skills:

* Ability to read, analyze, and interpret verbal and written instructions.

* Ability to write business correspondence.

* Ability to effectively present information and respond to questions from customers

* Ability to speak effectively with individuals identified in Work Relationships.

* Ability to define problems, collect data, establish facts, and draw valid conclusions.

* Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.

* Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.

Computer Skills:

* Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.

* Knowledge of Word and/or Excel sufficient to enter data, copy or cut and paste data and print results as required.

* Ability to manage multiple web or software based programs simultaneously.

 

Recommended Skills

Time Management
Verbal Communication
Computer Literacy
Decision Making
Scheduling
Active Listening

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