We are looking for an experienced customer service representative with a knowledge in the financial services industry to join our team in Racine, WI. This is a great opportunity to expand your customer service experience and work for a stable, large corporation in the area!

Description:

•Answer incoming telephone calls in the Call Center and provide guidance and resolution to the caller

•Assist retail customers with online self-service website navigation, troubleshooting and profile information

•Demonstrate good judgment and professionalism in responding to and handling requests for account maintenance. Such requests may include address/phone number changes, removal of debtor, collateral substitutions, or transfers of contract

•Demonstrate sound decision-making skills and protect the company's interests when negotiating and initiating financial changes to retail accounts

•Connect with retail customers, dealers, merchants, third parties such as insurance companies and lenders, other internal customers, and management

•Identify cost savings opportunities and upline process and procedural changes for approval which include departmental and project related tasks

•Provide outstanding service to all internal and external customers to maintain customer retention and dedication

•Assist in crafting new or updating procedures and workflows

•Ensure compliance with all SOX, company policy, procedure, and all regulatory requirements within the department

Additional Skills & Qualifications:

Required Qualifications:

•Bachelor's degree and 2+ years of customer service-related work experience within an office setting

•OR Associates Degree and 4+ years of relevant experience

•OR High School Diploma and 6+ years relevant experience

Preferred Qualifications:

•Financial/Banking Customer Service experience

•Bilingual in English/Spanish

•Typing 50 words per minute

•Ability to work flexible schedules with Rotating Shifts between 8AM-5PM AND 9AM-6 PM

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email [ Email address blocked ] - Click here to apply to Customer Service Representative - Financial ([ Email address blocked ] - Click here to apply to Customer Service Representative - Financial) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.