Customer Service Rep wanted in Canton MA! Broad Function and Purpose of Position: This individual will be responsible for the fulfillment of receiving, processing, shipping and completing customer purchase orders, for our products and services. In addition, this individual will support the region with projects that further improve operational service to customers. The individual in this position is responsible for fulfilling the process of receiving, interpreting, entering, shipping and completing customer orders for products and services. This position reports the Assistant Customer Service Manager/East and dotted line to the Manager of Customer Service.
Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders. This position will be responsible for servicing all accounts located in the West region
Monitor SAP generated back order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of customer’s orders and related needs
Promptly answer questions from customers and sales representatives as they arise.
Become and remain proficient in products, services and operational procedures pertaining to Sales and Distribution
Provide backup support and coverage for other Customer Service Representatives as directed
Promptly answer phone calls and/or questions as they arise
Follow all company policies, including environmental policy and notify supervisor of any concern that may affect your work area or other company property
Perform miscellaneous duties as assigned
High School Diploma
2-5 years of work experience in a similar position
Professional Aptitude with good problem solving, analytical and interpersonal skills
Computer literate (Windows Applications: Word, Excel, Lotus Notes email); and SAP SD knowledge
Good follow up skills
Customer service oriented with good communication skills
Knowledge of the construction/roofing industry is a plus
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Job ID: BHJOB2400_146662
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