Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
I2n88c5zbbsfhy9pj0v

Customer Service Advisor Lead - Harrisburg, PA

Sears Auto Center Harrisburg, PA Full-Time
$155,875.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Apply Now
Req/Job ID: 988315BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Automotive
Store ID: 06164: Sears Auto Center

The Lead, Customer Service Advisor responsibility is to ensure consistent, timely, informative and accurate service delivery to every customer by listening carefully to their needs, presenting Sears Automotive products clearly, and teaming with technicians to deliver every car within the company time standards. In the absence of the Auto Center Manager or Assistant Manager, this Associate will act as the Customer Experience Manager (CEM), delivering a great customer experience by working with both the selling and service teams.
Job Duties/Responsibilities:
  • Demonstrates a high level of energetic response to every customer, on the phone or in person
  • Listens closely to each customer s needs, documents them, and determines the best product and/or service solution that will address the problem.
  • Helps the Auto Center Manager and Assistant Manager develop a high performance team by coaching, developing and mentoring performance of consultative.
  • Communicates accurately with service technicians to ensure timely delivery of the specified service.
  • Monitors and optimizes the customer experience on the sales floor and ensures customers are kept up-to-date on their cars progress.
  • Performs other duties as assigned.
Job Requirements:
  • Ability to maintain individual productivity as well as coach and mentor other Associates to do same.
  • Ability to coach others.
  • Excellent communication skills.
  • Excellent problem solving skills.
Education Experience: HS Graduate or Equivalent
Years of Related Experience: 3-4 Years
Driver's License Required: Yes
Age Requirement: 18+



#Stores, #Automotive

Recommended skills

Selling Techniques
Link Aggregation (Ethernet)
Sales
Customer Experience
Complex Problem Solving
Communication

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$155,875
Avg. Yearly Salary
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 988315BR

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.