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Sr. Manager, Crew Visas & Government Relations at Royal Caribbean Cruise Line

Sr. Manager, Crew Visas & Government Relations

Royal Caribbean Cruise Line Miami, FL, FL Full-Time
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Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:
Position is responsible for providing strategic guidance to all employees land & sea as well as the global RCI offices, support and planning to HR Operations. This role maintains and fosters the relationship with all U.S. and Foreign governments who influences our crew's visas and government formalities. Manages global immigration and customs to all employees needs including immigration formalities, visas, work permits, as well as sign on/off processes in all 460 ports. Responsible for maintaining and growing relationships with Government dignitaries and their staff. Responsible and support ALL Corporate shoreside employees in visa guidance, visa entry, including those holding L1, H1B and ARC. Responsible for all visa and government formalities that hit the general CAM budget. This position is responsible for mitigating any revenue impact related to CAM for all brands.
Provides guidance on visas for employees working on land, sea and global offices. Leads, manages and supports the employee logistics team, scheduling team and vendors (AEP etc) working on all vessels. Represents HR in meetings with officials and their staff, community leaders and other external stakeholders. Development of a strategic plan to advance and guide the specific departments in new changes to policies and procedures in each country. Analyze and track regulatory actions that may impact the company's interests anticipating needs as well as cost, particularly as it relates to the employee movement.

This role supports all RCL brands (Azamara Club Cruises, Croisières de France, Celebrity Cruises, Pullmantur, Silver Seas (when implemented) ,TUI (Mein Schiff) Marine (Guidance to TUI Hotel U.S. Itineraries only) and Royal Caribbean International) throughout multiple regions of the world by managing worldwide CAM budget for port movements and operations ensuring all requiring visas and processing are processed within government guidelines. Responsible for mitigating all crew issues in all regions of the world with all federal and local officials. Responsible for all 460 ports relative to crew Immigration and Customs issues. This role maintains the close relationship with the U.S. and foreign governments pertaining to crew. Maintains a close relationship with the vessel's executive committees and senior management teams to ensure all needs are met at the port level for employee compliance. Analyzes port conditions, visa regulations to recommend the most cost effective ports where movements should be scheduled guiding the Scheduling team and Operations to keep costs within budget. This position also supports shore side employees for visa guidance and immigration entry requirements globally.

Essential Duties and Responsibilities:

  • Responsible for maintaining and growing the global relationship with Government dignitaries and their staff.
  • This role maintains and fosters the relationship with all U.S. and Foreign governments who influences our crew's visas and government formalities.
  • Liaison with CBP Washington, U.S. Dept. of State for Consulates and Embassies U.S and all Foreign Consulates relation to visa, immigration and work permits for all brands related to Crew
  • Attend and monitor events and meetings with opinion leaders in the various countries to stay informed of immigration news that may affect the companies¿ interest. (CLIA US, CLIA Europe, CLIA ASIA)
  • Represent HR in meetings with officials and their staff, community leaders and other external stakeholders.
  • Development of a strategic plan to advance and guide the direction the department will head given the obstacles, policies and procedure at each country (Daily Ops, Dry Dock, Revites, new ports of call)
  • Analyze and monitor industry benchmark and best practices for turn operations and identify opportunities to fulfill corporate strategy and saving opportunities pertaining to government processing and clearance.
  • Performs analysis on projects as requested by Directors and VP to improve overall service and efficiency of port immigration and customs operations.
  • Analyzes market trends in each of the global markets we serve to see if there is a potential impact for immigration or customs processing.
  • Prepare and obtain permits from various governmental agencies, as needed, for projects.
  • Coordinates with Global Crisis and ship team members on all world events that would impact ship and shore travel
  • Coordinates all global planned turns with shore side and shipboard management to communicate an operational plan for Immigration Clearance, Customs Clearance and Entry via air or sea
  • Negotiates all short/long term visa requirements with government officials for all New Builds for sea, land and vendors Ensures full compliance with local immigration regulations regarding
  • Manages visa logistics on all New Builds, Dry dock, Wet docs, Revitalization, and /or handovers with Scheduling and Dry Dock Team Globally. (Crew Only)
  • Point of contact for all employee fines and violations
  • Responsible for negotiating and assisting in contracting all new Port Agents pertaining to crew handling globally. Vets all new ports to source vendors for crew visa and customs processing
  • Provides visa guidance to all shore side employees requiring assistance.

Qualifications, Knowledge, and Skills:

  • Bachelor's degree from an accredited college or university in Business Administration, International or its equivalence Relations or Maritime Law or directly related, equivalent experience. Crew and Ship Immigration and Customs
  • Minimum 5 years of experience working with HR and Port operations,
  • Minimum of 5 years of Immigration and Customs experience (Global) Global knowledge of logistic movements for crew and Shoreside.
  • Experience working with the U.S. and/or Foreign Governments
  • Global port administration experience is mandatory (including Crew and Ship Clearance)
  • Minimum of 5 years of seaport, airport operations working knowledge for crew logistic and immigration movement
  • At least 5 years' experience managing maritime crew and ships logistics, crew movement
  • Must be bilingual with fluency in English; proficiency in additional languages preferred. Years of
  • Holds extensive understanding of and familiarity with global immigration policies, world events shaping, sanctions, global local port immigration/customs and procedures related specifically to port operations as related to crew logistics
  • Thorough knowledge of geography, including cultural and societal drivers that directly affect business negotiations
  • Experience in successfully negotiating terms and agreements in the best interest of the company
  • Highly developed written and presentation skills; ability to clearly articulate complex messages to a variety of audiences, including senior management
  • Proven influencer and communicator who can speak with stakeholders at all levels both internal and external
  • Tactful, resolute, and committed to providing excellent customer service; also flexible and able to work effectively in a variety of situations, seeking improvements and looking to the future
  • Ability to plan and organize self and work in order to achieve objectives and targets; is determined to deliver outcomes and is able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet and exceed the expectations of customers.
  • Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment)
  • Ability to manage a staff in a positive and productive manner by motivating, developing, and managing employees
  • Working knowledge of computers, internet access, and the ability to use a variety software packages including, but not limited to all aspects of MS Office; familiar with social media and relevant company/brand efforts
  • Physical Demands: While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, as well as various locations around the world (including hotels, airports, and piers). Must be able to be on call 24/7, or as operationally needed; includes weekend work and/or planned/unplanned domestic and international travel. Additional locations and environments as required through the evolution of the role. May lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. Visual requirements include distant, close and color vision, and ability to adjust focus.
  • Work Environment: This position requires extensive International and Domestic travel to meet, negotiate, facilitate with various government officials globally ensuring a current relationship with domestic and foreign entities. They may be required to travel by air, sea or land and hold a highly flexible schedule. This position travel percentage is 70 % international 10 % domestic and remaining 20% in office setting.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.


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Job ID: 2024/1333


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