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Ski Valet at Hyatt Regency Lost Pines

Ski Valet

Hyatt Regency Lost Pines Stowe, VT Full-Time
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Description
At Spruce Peak we have something special. As the premier Vermont mountain community, we live and work surrounded by the natural beauty of the Green Mountains. Our slopeside hotel is gorgeous for year-round adventures, escapes, destination weddings, and more. Our staff prides itself in our teamwork, our high standards, and our diversity. In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, both locally and world-wide, including ski-passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Come join our family, we think you’re special too!

Work in an exciting fast-paced environment as a Ski Valet. The ideal Ski Valet has a passion for skiing, snowboarding, and other winter sports. The Ski Valet is responsible for receiving and storing guest ski and snowboard equipment in a timely fashion. In addition, the Ski Valet assists all guests with any special needs and/or services. The Ski Valet position also offers opportunities to serve as an on-call outdoor tour guide, up to manager discretion, and opportunities to work with managers for an unpaid ski break during the work day. Working as a Ski Valet is an exciting and unique opportunity to join the Lodge at Spruce Peak team while exercising a passion for winter sports.

Functions
  • Receive all ski and snowboard equipment from guests upon arrival
  • Appropriately store equipment according to the standard operating procedure
  • Prepare ski and snowboard equipment in a timely fashion each day for guest use
  • Provide assistance to guests with personalized service and communicates directly with them, both in person and by telephone
  • Stay knowledgeable and informed about all resort services, operations and activities as well as local information on restaurants, shops and activities
  • Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
  • Provide ski conditions, ski maps, brochures and other literature


Qualifications
    • High school diploma or equivalent required
    • Knowledge of ski and snowboard equipment required
    • Knowledge of Mount Mansfield strongly preferred
    • Prior concierge or hospitality experience preferred
    • Excellent communication skills
    • Technical proficiency in basic computer applications
    • Customer service experience
    • Solid judgment and ability to resolve conflicts effectively
    • Operate effectively in stressful situations
    • Ability to multi-task
    • Ability to adapt to changing guest needs
    • Flexible schedule to include early mornings, evenings, weekends and holidays
 

Recommended skills

Scheduling
Communication
Hospitality
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Job ID: STO000240

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