The Home Health Business Manager is responsible for coordinating and directing the non-clinical operations of the agency and ensuring that all duties are performed in a timely manner. The Business Manager is also responsible for ensuring that all administrative support to Executive Director and/or Clinical Director and data entry functions are operating effectively and efficiently.
Elite Home Health, a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
Proficient with all aspects of data entry in operating systems as applicable, and Microsoft Office Suite including but not limited to Microsoft Excel, Word, and Outlook.
Maintains office/branch manuals as needed; i.e. administrative binder.
Responsible for the ordering of medical supplies and office supplies.
Responsible for submitting invoices to Home Office per policy timelines.
Performs technical billing audits per policy and follow-up with corrections.
Responsible for clerical functions in agency related to filing, work flow, etc.
Assures that all telephone traffic is managed in a professional, customer service oriented manner and is relayed to the appropriate people.
Responsible for customer service training for clerical and administrative support staff.
Participates in Performance Improvement Plan and processes.
Responsible for completion and tracking of PAFs (personnel action forms) references, health screenings, criminal background checks, and drug screens for new hires and existing staff if applicable.
Ensures completion and ongoing maintenance of HR/medical files for all agency employees and contract staff. (Ex. Primary Source license verification)
Payroll: Assures payroll accuracy. Run payroll integrity report; initial and file with unverified services and staff verified report.
Reviews OASIS Validation within 7 days of receipt of report and takes appropriate action.
Responsible for coordination of Personal Emergency Response Program including but not limited to: scheduling, deployment, cleaning, inventory management, and training of staff.
Responsible for the procurement of goods and services of the facility (ex. medical supplies, office supplies, and contracted services) within budgeted guidelines.
Responsible for monthly inventory of medical supplies.
Responsible for the annual distribution of physician satisfaction surveys.
Responsible for the timely evaluation of clerical support staff in conjunction with the Executive Director and/or Clinical Director.
Responsible for the day-to-day coordination, timely completion (reporting) and troubleshooting of all training and development activities i.e. new hire orientation, new to role training, and ongoing training and development
Assumes an active role in the coordination, facilitation, tracking and reporting of professional development of staff, ongoing skill development, and other mentoring activities.
Responsible for maintaining an office environment that fosters the professional growth and development of staff
Responsible for proficiency in and timely completion of the Business Manager Task List.
Coordinates outgoing and incoming mail for agency.
Assists with administrative duties related to the Human Resources department, including expediting recruitment advertisements, processing applications, and maintaining misc. databases.
Assists in the processing of paperwork related to injury and accident logs.
Assists the Executive Director and/or Clinical Director as needed in other agency processes and functions.
Any other duties as assigned.
BA Degree or equivalent working experience with supervision of administrative support staff.
Three (3) years of management experience required.
Demonstrates organizational, written/composition skills, and verbal skills.
Demonstrates typing skills, filing skills, and word processing skills (Microsoft Office Suite including Microsoft Word, Outlook, Excel, etc.)
Demonstrates ability to work independently.
Demonstrates strong process and people leadership abilities.
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At LHC Group we appreciate the value of trained professionals who work within the local community and know their patients. That’s why we work with the nurses, therapists and aides who have provided quality care through local hospitals and health care agencies for years. By combining a dynamic, clinically driven operational model, an efficient management team, a high quality hometown medical staff, we are able to offer a comprehensive health care package which puts the patient’s needs first.
We have spent years perfecting what we see as the only way to do business in the industry. As a result, patients, their physicians, and family members alike benefit from the simplicity that our expertise brings to the table. Aside from keeping the needs of the patient first, we also keep both the physician and family involved and informed every step of the way. We consider these channels of communication an essential part of who we are.
Our nurses, aides and therapists can deliver non-emergency medical care to homebound patients of all ages who choose to receive quality health care in the comfort of their own homes.