Field Service Technician
Our client is a specialty chemical company focused on developing safe and effective food processing and packaging solutions. By providing unique, cost effective, automated solutions that can significantly enhance food safety for its clients and their customers. With technology based on novel combinations of GRAS (generally recognized as safe) materials, our client utilizes automated process controls to deliver tailored solutions for customers in the poultry, produce and dairy industries.
You will be primarily responsible for working with technical service manager and corporate account sales manager converting strategic accounts to their products. This will involve the completion of agreed upon services at your assigned accounts, and providing customers with problem solving support. You will also assist with start-ups of both new applications at current customers, and in transitioning competitively-held accounts to our client. This position will also require you to build strong relationships with your assigned customer base to generate a high level of customer satisfaction.
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
Assist or lead Sales with plant surveys of prospective customers
Assist or lead Sales with start-ups of new applications in both existing customers and in new accounts.
Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
Provide technical support to customers; identifying and resolving customer pain points, involving other resources as our client requires.
Travel within assigned area.
Must have a valid driver's license and acceptable motor vehicle record
No immigration sponsorship offered for this role
Must have a strong mechanical aptitude
Bachelor's degree in engineering or poultry science
Technical service or field sales support experience
Poultry industry experience
Hands on plumbing and electrical experience preferred; experience troubleshooting and maintaining industrial equipment preferred.
Water treatment or specialty chemical industry experience
Working knowledge of boilers, cooling towers, and wastewater treatment systems
Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
History of working in a field that required autonomy and self-motivation
Prior experience that required excellent communication skills
Prior experience that required excellent organizational skills
Prior experience that demonstrates a strong work ethic and ability to multi-task
Associate's or higher education level(s)
Technical Service: 3+ years
Customer service: 1 year
Required license or certification:
Driver's License with clean driving record
Ability to satisfactorily pass a background search
Poultry Processing: 1 year (Preferred)
Technical Service: 3 years (Preferred)
Driver's License and Reliable transportation
Hardworking And Dedicated
Complex Problem Solving