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  • Atlanta, GA 30334

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Customer Service Associate 2

Novitex Enterprise Solutions • Atlanta, GA

Posted 9 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service
0

Applicant

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Job Description



Position Exempt Status

Non-Exempt

Weekly Scheduled Hours

40

Scheduled Shift

Job Description

Responsibilities include, but are not limited to:


  • Conference Service and Audio Visual Support as it relates to conference setups and A/V connectivity

  • Perform duties and special requests as assigned by team leader and manager

  • Review and process confidential and extremely time-sensitive applications

  • Maintain high degree of quality control and validation of the completed work

  • Ensure operating and quality standards are met based on service objectives

  • Maintain accuracy of required reports and logs

  • Ensure the highest level of customer care

  • Ensure adherence to business guidelines, safety and security procedures

  • Support financial results by minimizing site waste and rework

    Required Qualifications:

  • Conference Services and Audio Visual Support

  • Ability to effectively work individually or a team environment.

  • Ability to handle multiple projects simultaneously

  • Ability to adapt to changing fast-growing production environment

  • Ability to communicate both verbally and written with customers and company personnel

  • Strong organizational and administrative skills

  • Ability to meet employer's attendance policy

  • Work experience in email and Microsoft Windows environments is required

  • May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations or the

  • Must be able to sit, stand, and/or walk for long periods of time with or without accommodations

  • High School Diploma or equivalent (GED) required

    Preferred Qualification:

  • Experience with healthcare and/or insurance industry a plus
    PAY TRANSPARENCY NONDISCRIMINATION PROVISION

    The contractor will not discharge or in any other manner discriminate against employees or  applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


    E-VERIFY RIGHT TO WORK POSTERS

    https://www.novitex.com/e-verify-right-to-work-posters

  • Job ID: US*154_R007283
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