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Customer Service Representative

Pyramid Consulting, Inc Fort Washington Contractor
$20.00 - $23.00 / hour
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Immediate need for a talented Customer Service Representative with experience in the Insurance Industry.This is a 05+ Months Contract opportunity with long-term potential and is located in Fort Washington, PA. Please review the job description below.
 
Job ID: 19-33327
 
Key Responsibilities:
  • Respond to customer communications via email and phone.
  • Maintain service, quality and timeliness standards.
  • Manage priorities and work distribution.
  • Interact with other departments on various projects including new programs, products and technology
  • Support knowledge management transfer within the department through training, quality and intranet projects.
  • Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners.
  • Analyzes transactions, corrects records and adjusts errors as needed on Group policies.
Key Requirements and Technology Experience:
  • Demonstrated skills and abilities to be goal oriented and solve complex issues.
  • Learn multiple products to support revenue growth for program business.
  • Possess excellent organizational and verbal communication skills.
  • Possess excellent written communication skills for customer correspondence.
  • Ability to provide excellent quality service to customers.
  • Demonstrated ability in handling details and key follow up capability.
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion.
  • Ability to work independently and as a team member.
Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

#PROF
 

Recommended skills

Communication
Verbal Communication
Customer Communications Management
Written Communication
Microsoft Excel

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$21
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Customer Service Representative
$20.00 - $23.00 / hour
Estimated Salary: $65K
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Job ID: 19-33327

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