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Customer Service Representative

Pyramid Consulting, Inc Fort Washington Contractor
$20.00 - $23.00 / hour
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Immediate need for a talented Customer Service Representative with experience in the Insurance Industry.This is a 05+ Months Contract opportunity with long-term potential and is located in Fort Washington, PA. Please review the job description below.
Job ID: 19-33327
Key Responsibilities:
  • Respond to customer communications via email and phone.
  • Maintain service, quality and timeliness standards.
  • Manage priorities and work distribution.
  • Interact with other departments on various projects including new programs, products and technology
  • Support knowledge management transfer within the department through training, quality and intranet projects.
  • Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners.
  • Analyzes transactions, corrects records and adjusts errors as needed on Group policies.
Key Requirements and Technology Experience:
  • Demonstrated skills and abilities to be goal oriented and solve complex issues.
  • Learn multiple products to support revenue growth for program business.
  • Possess excellent organizational and verbal communication skills.
  • Possess excellent written communication skills for customer correspondence.
  • Ability to provide excellent quality service to customers.
  • Demonstrated ability in handling details and key follow up capability.
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion.
  • Ability to work independently and as a team member.
Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 


Recommended skills

Verbal Communication
Customer Communications Management
Written Communication
Microsoft Excel


Salary Details

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Customer Service Representative
$20.00 - $23.00 / hour
Estimated Salary: $65K
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Job ID: 19-33327


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