Hybrid Work! Choose collaboration over bureaucracy! If you want to be a part of an organization where the employees are voting their company as the best for the last 8 years, keep reading!

This Jobot Job is hosted by: Ann Huron
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $20 - $23 per hour

A bit about us:

Passion. Professionalism. Personal growth. What we do is more than a job. It’s an opportunity to change lives and unleash your talent.

Since 2004, the group has grown, evolved, and led the funeral and cemetery profession with a fresh perspective and without ever losing sight of what we do best: celebrating life and passionately supporting the families we serve. What began as a single property in Decatur, Illinois has now expanded to include more than 85 funeral, cremation and cemetery locations serving thousands of families across the United States. Here, we understand the power of legacies, and we’ve made it our life’s work to honor them.

We choose collaboration over bureaucracy. Here, everyone has a chance to lead. We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities. Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here.

Why join us?

• Employees voted as best company to work for 8 years in a row!
• Collaboration over bureaucracy!
• You'll be heard!
• Galleria Area

Job Details

• HYBRID ** Not fully remote** and training will be onsite

Summary/Objective:
The Customer Service Associate is responsible for receiving and resolving customer concerns and complaints. Entering data regarding each call received and following up with customers regarding the resolution of their concerns or complaints to ensure customer satisfaction.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Handle all customer phone calls(inbound/outbound) with highest level of professionalism
• Assist customers with information about products and services, placing orders, canceling accounts, filing complaints etc.
• Ensure that appropriate changes were made to resolve customers' problems
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken in the computer system
• Resolve customer complaints and comments, forwarding as necessary to the Customer Service Supervisor
• Explain contract terms accurately in simple language so that customer can understand the explanation and how it applies to their particular question
• Follow-up with customers and internal management to ensure the satisfactory resolution of customer services issues
• Troubleshoot and navigate clients through online portal
• Other duties and responsibilities as assigned by Manager

Competencies:

• Communicate with people before, in, or after their time of need
• Develop solutions to client issues
• Understanding of products and services offered by the company
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office programs (Outlook, Word, Excel, and PowerPoint)
• Ability to work with a team to provide service and meet deadlines
• Experience handling difficult situations with confidence and compassion
• Ability to use consultative selling techniques - customer/client focus
• Strong attention to detail, organization, and record-keeping skills
• Ability to multi-task and navigate multiple systems at once
• Ability to build long-lasting relationships

Supervisory Responsibility:
This position does not have supervisory responsibilities.

Minimum Requirements & Experience:

• High School Diploma or equivalent
• Valid driver’s license
• 1 + years of call center experience
• 2+ years of administrative support experience
• Knowledge of rules and regulations for the memorial services profession

Preferred Education & Experience:

• Associate Degree or equivalent experience in the industry
• Bilingual (Spanish and English)

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.