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Client Implementation Manager at R1 RCM

Client Implementation Manager

R1 RCM Boise, ID Full-Time

VisitPay, an R1 company is looking for a Client Implementation Manager who will be responsible for the successful implementation of VisitPays product suite with our health system clients. This person serves as the functional and subject matter expert during the implementation process. This is considered a business role. The Client Implementation Manager should not only excel at building client trust and managing the client projects and expectations, but also have extensive experience in a business process function for ERP or large software implementations.

Key Activities:

  • Facilitate discussions with key client revenue cycle management and technical resources and VisitPay implementation team members throughout the implementation

  • Develop implementation strategy with the client and their third-party vendors for additional product implementations

  • Build a phased implementation plan that accounts for scope, timing of deliverables, and availability of client and VisitPay resources

  • Deliver on the implementation plan through the management of VisitPay implementation and product resources and working with client designated resources

  • Educate key client stakeholders about the functionality and business/data process of our products and integration with their client systems

  • Facilitate discussions with the client to understand their current call recording and lockbox integration landscape

  • Develop go-forward joint business/data processes and workflows as applicable

  • Identify and develop a solution for gaps between current functionality of our solutions suite and the clients business requirements, current processes, and system capabilities

  • Work with the VisitPay technical implementation resources to optimally configure the VisitPay solution suite and client and system interactions

Competencies for success:

  • Advanced ability to problem solve, with the ability to think quickly and implement plans/structure for accomplishing established goals

  • Ability to understand the needs of, communicate and collaborate with senior-level stakeholders and cross-functional team members to establish mutual win-wins

  • Develop optimal business processes that consider business requirements and system and organizational capabilities and timeframes

  • Project management skills, including developing, communicating, and maintaining appropriate project plans that identify scope, required tasks, manage resource planning/allocation, and monitor progress.

  • Experience with software product demonstration and the development of product overview documents

  • Ability to work in a matrixed team environment and lead a high performing team

  • Ability to deal diplomatically with and win the trust and respect of clients and team members

  • Ability to adapt, work in a fast-paced, changing business environment; and be flexible when need and able to continue performing work responsibilities despite changing situations or ambiguity

  • Ability to understand how client applications work and how they can integrate with VisitPays products

  • Ability to analyze, find solutions, and make recommendations to clients, management, and technical specialists


  • Bachelors degree in finance, business administration, communication or related field

  • 2-3 years ERP/software implementation experience in a business process or project leader role

  • 2 years experience in roles with client-facing responsibilities

  • Healthcare or financial services industry experience strongly preferred

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

  • Comprehensive Medical, Dental, Vision & RX Coverage

  • Paid Time Off, Volunteer Time & Holidays

  • 401K with Company Match

  • Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

  • Tuition Reimbursement

  • Parental Leave

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any persons age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at

for assistance.

To learn more, visit:

Visit us on Facebook ([ Link removed ] - Click here to apply to Client Implementation Manager

Recommended Skills

  • Adaptability
  • Business Administration
  • Business Processes
  • Business Requirements
  • Finance
  • Health Care
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