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Senior Cisco UCCE Support Engineer - Remote - US at TTEC

Senior Cisco UCCE Support Engineer - Remote - US

TTEC Des Moines, IA Full-Time

TTEC Digital is seeking a Cisco UCCE Senior Escalation Engineer to join our Public Sector Managed Services Support team.

Why choose TTEC to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you're the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 

What you'll be doing: 

As part of our Managed Services Support Engineering team, you will work with our enterprise level client providing medium to advanced troubleshooting support services in Cisco CC solutions.  

What you'll bring to us:

  • Provide support to enterprise level customers regarding advanced UCCE issues. 
  • Ability to work in a delivery support environment that involves structured processes and timelines
  • Experience with a disciplined development methodology and release management process
  • Provide support to enterprise level customers regarding advanced UCCE issues including design, deploy, configure, and troubleshoot for maximum performance and minimal downtime.
  • Familiarity with Cisco Email Manager and Cisco Unity Architecture deployment, support, and administration preferred.
  • Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocols
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments

What skills you'll need:

  • 4 years administration, troubleshooting and support experience with Cisco UCC Enterprise.  Integration and deployment experience with these applications is highly desirable.
  • Cisco IP Dialer development and support experience
  • Experience with CISCO IP-IVR Application performing design, development, and support functions.
  • Experience performing CISCO ICM Script Design and Deployment
  • Experience supporting Finesse and multi-channel products (outbound, Email/Chat, etc.)
  • Experience with CISCO CVP Application Design and Development
  • Experience with CVP Scripting
  • Exposure with CISCO UCCE Solution Architecture and Integration.
  • Multi-site configuration and hybrid of enterprise level IP and TDM environments
  • Cisco Certifications (i.e., CCNA, CCDP, CCIE) preferred

Who We Are:

TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through [ Link removed ] - Click here to apply to Senior Cisco UCCE Support Engineer - Remote - US, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and [ Link removed ] - Click here to apply to Senior Cisco UCCE Support Engineer - Remote - US, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

Founded in 1982, our nearly 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.  

COMPENSATION & BENEFITS

This position is eligible to participate in a quarterly bonus program. Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels. 

Benefits available to eligible employees include the following:

  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off

“TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve by not only by delivering amazing service and technology, but also humanity.  We make it a point to make sure all of our employees feel valued and comfortable being their authentic selves at work.  As a global company, we know diversity is our strength.  It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the bable in their own unique way.  But don't take our word for it - check out some of our women in leadership and diversity awards on TTECjobs.com.  

#LI-BB2

#LI-REMOTE

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