Referral Coordinator - East Compton Clinic - Full Time

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POSITION SUMMARY

The Referral Coordinator guides patients through the healthcare system by providing education, assisting with accessing community resources, developing relationships with service providers, and tracking interventions and outcomes. The position is responsible for empowering patients to address and resolve obstacles to health. The Referral Coordinator will research, collect, and disseminate accurate information regarding specialty and diagnostic services in the area and assist patients with referrals to other agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes all subspecialty and diagnostic referrals and communicates with outside specialty care, diagnostic agencies, and IPA/health plans (if applicable) to initiate referral until appointment is obtained.
• Notifies patients of appointment times, educates them regarding the significance of specialty/diagnostic appointments, provides reminder calls, and assists patients with their appointments.
• Tracks status of referrals on an ongoing basis and if assigned, maintains referral log including, at a minimum: specialty, date of referral, date of appointment, date patient notified, show/no-show status, date specialty consult note received by MLK CMG, and date consult note reviewed/signed by MLK CMG provider.
• Documents and maintains accurate records for all client encounters including phone encounters and correspondence.
• Prepares and submits monthly reports of activities as requested.
• Ensures that referrals are addressed in a timely manner.
• Researches and updates outside referral sources on an ongoing basis.
• Serves as a liaison between patients and medical staff for both internal and external services.
• Reviews patient charts prior to releasing to requesting provider/department for needed forms and reviews prior to completion; replenishes forms as needed. Returns records to providers for completion when indicated.
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Contacts review organizations and insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis, and prognosis. Provides specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Reviews details and expectations about the referral with patients.
• Works aggressively with physicians and physician office staff to obtain necessary medical information relating to the referral.
• Meets or exceeds Referral Department productivity targets on a weekly basis.
• Demonstrates initiative, motivation, and resourcefulness in day-to-day operations.
• Attends any meetings as directed by management. Meetings may be held at other outside facilities.

POSITION REQUIREMENTS

A. Education

• High School diploma or GED.
• At least (1) year experience with patient referrals.
• Proficient in Microsoft Office including Outlook, Word, and Excel.

C. Qualifications/Experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Strong customer service focus with effective verbal and written communication skills.
• Minimum of (1) year experience with patient referral process.
• Knowledge of managed care plans and requirements.
• Knowledge of CPT and ICD codes.
• Knowledge of state and county programs including eligibility requirements.

Equal Rights Employer
Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, citizenship status, military service, or any other status protected by federal, state, or local laws. This application is intended for use in evaluating your application for employment.

MLK Community Healthcare
1680 E 120th Street
Los Angeles, CA 90059
Tel: