Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Customer Service Representative / HME Support Rep.

Mommy Jobs Online Augusta, ME Contractor
Apply on company site


Description

Mommy Jobs Online (mommyjobsonline.com) is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representative’s primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction.

​The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured.

What you’ll do:

  • Work directly with our customers either by telephone or through electronic communication
  • Answer questions and resolve cases regarding our application and its extended services
  • Respond promptly to customer inquiries
  • Professionally listen to and resolve customer concerns and escalate as appropriate
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Accurately record details of inquiries, comments, concerns, action taken and next steps
  • Communicate and coordinate with internal departments as needed
  • Document resolutions into knowledge articles for information sharing
  • Provide exceptional customer service by following up on customer interactions
  • Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay:  $15.00 per hr.

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. 

​Reference agent id code MJOLCarolH when you register online. 

Please allow 24 hours of processing time once you register with us.  

If you have further questions please contact us at [ Phone number blocked ] - URL blocked - click to apply.​​



Job Requirements

​About you:
Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience
Must be able to work in a fast-paced, challenging environment with minimal supervision
Looking for someone with a great attitude that is willing to learn and increasingly strive to improve
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner
Dependable to be at work during assigned shifts and to complete work as expected
Ability to multitask and meet specific goals set by supervisors and management
Experience with documenting procedures while speaking with customers
Strong problem solving and analytical skills

Qualifications

About your background:
Bachelor’s degree strongly preferred
Minimum 2 years of experience in a customer support environment.
Knowledge of customer support best practices.
HME, Home health or healthcare administrative experience preferred
Product knowledge preferred
Call center experience
Proficiency with Microsoft Office Suite (Outlook, Word, and Excel)
Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari)
Basic understanding of DME industry, medical billing and accounting
Equivalent combination of education and experience will be considered
 

Recommended skills

Team Working
Positive Attitude
Curiosity
Hardworking And Dedicated
Complex Problem Solving
Analytical

Location

Career Path

See the next step in your career
Customer Service Representative / HME Support Rep.
Estimated Salary: $70K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 15357

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.