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Computer Software/Integration Analyst...

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Computer Software/Integration Analyst

Xenith Solutions Fort Belvoir, VA (Onsite) Full-Time

As a member of the team, you will provide associated technical support to DLA’s Enterprise Workflow Support Capability (EWSC) program consisting of a multi-tenant virtual infrastructure supporting approximately 1,000 end users worldwide and around the clock. The EWSC core architecture is currently built upon the Commercial Off-The Shelf (COTS) product RSA Archer version 6.4 and leverages Out of the Box (OOB) software configurations (with no customizations) to meet the Government’s needs. This contract covers support including cyber defense, information assurance, network operations and maintenance, lifecycle management, IT planning, system sustainment, system management, system integration, system administration, technical support, technical analysis and guidance, technical troubleshooting, testing and evaluation, software management, software configuration, data support and reporting, software inventory, application enhancement, service desk support, end user support, architectural and infrastructure management, audio visual and video teleconferencing, upgrade or technology change support, documentation support, and training support.



Responsibilities:

As a Computer Software/Integration Analyst, you will play a crucial role in the phased implementation of computer systems, encompassing requirements analysis, conceptual design, site surveys, system design reviews, critical design reviews, installation, integration, and testing. You will bring expertise in conducting requirements analysis across a broad spectrum of users, particularly in office automation, and be adept at presenting system designs for formal user approval. Your responsibilities will include performing configuration management, integrating software components, interpreting software test results, and recommending effective solutions for any issues identified during testing. Additionally, you will be involved in providing life-cycle support, including ongoing maintenance, administration, and management of systems. Your role will also require you to address and resolve software problem reports, ensuring that systems are optimized and function seamlessly to meet user needs. Responsibilities include:

  1. Deliver Integration Support by designing, developing, deploying, and sustaining all environment instances, while performing and supporting the integration of existing or new applications, software, and hardware; additionally, provide Stakeholder Integration Services (SIS) for EWSC, actively participating in a broad range of integration activities to ensure seamless stakeholder collaboration and system cohesion.
  2. Provide comprehensive operational support by fulfilling user requests, resolving service failures, addressing issues, and performing routine operational tasks to maintain seamless and efficient system operations.
  3. Identify, track, and resolve technical issues related to EWSC, implementing short-term workarounds to mitigate problems while developing and deploying long-term solutions to ensure continuous system functionality and performance.
  4. Deliver comprehensive maintenance, patching, and upgrade support by ensuring systems are consistently updated, secure, and optimized, including the application of patches, upgrades, and regular maintenance activities to sustain operational effectiveness and security compliance.
  5. Provide Tier II technical support, advice, and advanced troubleshooting to end users, ensuring rapid response to critical system and application failures, coordinating with Government and contractor service functions as needed, and maintaining effective customer communication throughout all levels to sustain mission capability.
  6. Provide comprehensive system life-cycle support for EWSC, including managing baselines, overseeing projects and schedules, facilitating technology refreshes, and ensuring the timely deployment of software releases throughout the system's entire life cycle.
  7. Provide Testing and Evaluation Support by designing, developing, installing, and implementing comprehensive test plans for EWSC—including developmental, acceptance, operational, and evaluation phases—while executing, verifying, and validating these plans alongside communication strategies and deployment impact statements.
  8. Deliver Information Assurance (IA) Support by conducting both preventative and reactive measures to strengthen and maintain the overall IA posture, ensuring robust protection against potential security threats.
  9. Provide comprehensive System Training Support by designing, developing, coordinating, modifying, and conducting training activities, including demonstrations and training sessions, for Government personnel and third-party contractors to ensure effective knowledge transfer and operational proficiency.


Qualifications:

Possess one of the following:

  • RSA Archer
  • GIAC Certified Windows Security Administrator


Security:

IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission.



Experience:

Five (5) years relevant experience.


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Recommended Skills

  • Administration
  • Architecture
  • Conceptual Design
  • Configuration Management
  • Information Assurance
  • Infrastructure Management

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