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FC Production Supervisor (3-11:30 PM)

OTC Direct, Inc. La Vista Full-Time
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As our Fulfillment Center Production Supervisor, you will be responsible for supervising staff members in all aspects of the personalized order fulfillment process to ensure timely and accurate processing of customer orders. 

Essential Functions: 

  • Manage overall daily work processes to ensure continuous efficiency in order fulfillment operations. Maintain appropriate staffing levels and consistent workflow. 
  • Ensure comprehensive OSHA, safety and production training is provided and written training guides are current. Observe daily operations and ensure employees follow all safety guidelines.
  • Directly supervise up to 50 employees. Interact with employees daily.  Coach and recognize individual employees as appropriate based on individual strengths and needs. 
  • Closely monitor accuracy/error rates within assigned areas and follow up with additional training, coaching, or changes to work processes.
  • Coach employees on XP standards and principles to maximize performance and meet required performance, accuracy, and on-standard percentages per XP policies and procedures. Provide daily feedback to employees on performance, complete daily XP timesheets timely, and complete weekly coaching based on XP requirements.
  • Analyze production reports to identify areas of success and opportunity. Ensure staffing levels are appropriate to meet work requirements.  Work with FC Production Manager to plan for future needs in equipment, processes, budget, staff, etc.
  • Investigate and complete accident/incident reports. Follow up with injured employees on light duty status to ensure compliance with physician restrictions.
  • Complete administrative duties timely, including attendance and performance tracking, daily XP timesheets, documentation of employee relations issues, recommendation of disciplinary action, staff scheduling and rotation of job duties.
  • Counsel employees when company policy, performance or safety issues arise and ensure needed changes are made.  Document employee discussions and consult with HR on appropriate process and documentation for corrective action, including terminations.
  • Complete annual performance evaluations timely on all direct reports and recommend merit recognition.
  • Promotes an environment that encourages employee engagement. Actively works with employees to develop and carry out impact planning based on employee engagement survey results.
  • Communicate promptly and effectively with support areas, including Inventory, other FC areas, IT, HR, etc. to ensure appropriate support and coordination of work.
  • Abide by all policies and procedures of Oriental Trading Company.
  • Works with and safeguards confidential information daily.
  • Maintains regular and predictable attendance.

Here’s what you need to join the fun:

  • Associates degree or equivalent combination of education and experience preferred
  • Minimum of 6 months production experience preferred
  • Minimum of two years supervisory experience in a multi-flow production environment preferred
  • General computer experience required (MS Office & AS400 applications preferred)
  • Ability to communicate and understand English in written and verbal form
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Able to be CPR and first aid certified
  • Ability to stand and walk for the duration of the shift
  • Ability to climb stairs
  • Ability to lift up to 35-50 pounds
  • Ability to work in elevated work areas up to 28 feet high


To apply in less than ten minutes click the “Apply” button or view a complete list of our current openings at URL blocked - click to apply

To apply in less than ten minutes click the “Apply” button or view a complete list of our current openings at http://www.myotccareer.com

To apply in less than ten minutes, log in to Ultipro.
• Click on the “Myself” tab
• Click on the “My Company” tab
• Click on “View Opportunities” from this section

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So grab this opportunity and transform the “daily grind” into a thriving career, where fun is all in a day’s work! 

Oriental Trading Company, a Berkshire Hathaway Company  (URL blocked - click to apply), the nation’s leading direct marketer of value-priced novelties, toys and party supplies welcomes talented, motivated people who want to build a meaningful career and Make The World More Fun! 



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Industrial Relations
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Oriental Trading Company is the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. The company has been recognized as one of the Top 20 Internet Retailers based on customer satisfaction.

We began in 1932 as one of the nation's first wholesalers of value-priced novelties and gifts. We became a major supplier to the U.S. carnival trade in the 1950's before expanding in the 1970's by using catalogs and direct marketing to target consumers, retailers and businesses. In the 1980's, our first toll-free telephone number and seasonal catalogs brought continued growth. As the Internet grew in popularity in the late 1990's, we found a new way to reach its ever-growing number of customers.

Warren Buffett's Berkshire Hathaway saw tremendous value and growth opportunity in OTC and made the decision to purchase our company in 2012. Operating from the Berkshire Hathaway philosophy, we acquired MindWare Holdings, Inc. in 2013 and Smile Makers in 2014. Mind Ware is a manufacturer, wholesaler, and direct retailer of "brainy toys for kids of all ages" that complements the OTC family of educational products. Smile Makers is the leading brand catering to the dental and health care markets, helping to expand the consumer reach for both Oriental Trading Company and Smile Makers.

Today, we continue to serve customers through colorful catalogs and the Internet. We offer more than 40,000 products to meet the needs of businesses, not-for-profit organizations, individuals, schools, churches and teachers.

We are headquartered in Omaha, Nebraska which is also home to four Fortune 500 companies. Forbes Magazine ranked Omaha sixth on the American's Most Livable Cities list based upon employment, income growth, cost of living, and arts and leisure opportunities.

We employ approximately 2,000 employees at several locations in the greater Omaha metropolitan area and are a strong, growing and entrepreneurial company. A recipient of the prestigious Omaha 25 Awards for Corporate Citizenship and the National Communitas Award for Corporate Social Responsibility - Making A Difference, we work hard to make the world a better place to live, work and play.

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