Field Service Dispatcher job in West Chicago at APEX Companies

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of various brands of material handling equipment
• Skill in effectively communicating with customers frames.
• Skill in safe, effective and appropriate product use.
• Skill in generating trust and respect from customers and co-workers.
• Ability to read sufficiently to understand procedure manuals and basic written instructions.
• Ability to deal calmly and rationality in stressful, last-minute and problematic situations, not loosing control or letting emotions direct actions or words.
• Ability to verbally calm down excited customers or other persons and effectively resolve issues.
• Ability to prioritize and meet customer needs in a timely fashion
• Ability to distinguish the relevance of geographical locations when dispatching
• Ability to maintain seated for long periods of time at a desk
• Ability to follow all company rules and requirements.

JCW – JOB CLARIFICATION WORKSHEET

• Dispatch Van Technicians using common sense and geographical location
• Schedule new and existing Planned Maintenance with customers, reschedule if necessary
• Enter all new Planned Maintenance into ERP System
• Track and monitor PM accomplishment with a goal of 100%
• Monitor and schedule Van Maintenance
• Monitor and maintain the “30 Day open invoice” report daily
• Track and maintain Work In Progress daily
• Maintain open line of communication with Sales Representatives on Customer issues
• Answer incoming phone calls
• Respond to emails in a timely fashion (within 24 hours or sooner)
• Main contact for answering customer service calls
• File and assist with filing as necessary
• Perform miscellaneous tasks as requested by management
• All duties are subject to change upon management discretion

EDUCATION

• High School Diploma or equivalent

CERTIFICATIONS

• Microsoft Office

EXPERIENCE

• One year industry experience