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Field Service Dispatcher job in West Chicago at APEX Companies

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Field Service Dispatcher at APEX Companies

Field Service Dispatcher

APEX Companies West Chicago, IL (On Site) Full-Time

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of various brands of material handling equipment
  • Skill in effectively communicating with customers frames.
  • Skill in safe, effective and appropriate product use.
  • Skill in generating trust and respect from customers and co-workers.
  • Ability to read sufficiently to understand procedure manuals and basic written instructions.
  • Ability to deal calmly and rationality in stressful, last-minute and problematic situations, not loosing control or letting emotions direct actions or words.
  • Ability to verbally calm down excited customers or other persons and effectively resolve issues.
  • Ability to prioritize and meet customer needs in a timely fashion
  • Ability to distinguish the relevance of geographical locations when dispatching
  • Ability to maintain seated for long periods of time at a desk
  • Ability to follow all company rules and requirements.

JCW – JOB CLARIFICATION WORKSHEET

  • Dispatch Van Technicians using common sense and geographical location
  • Schedule new and existing Planned Maintenance with customers, reschedule if necessary
  • Enter all new Planned Maintenance into ERP System
  • Track and monitor PM accomplishment with a goal of 100%
  • Monitor and schedule Van Maintenance
  • Monitor and maintain the “30 Day open invoice” report daily
  • Track and maintain Work In Progress daily
  • Maintain open line of communication with Sales Representatives on Customer issues
  • Answer incoming phone calls
  • Respond to emails in a timely fashion (within 24 hours or sooner)
  • Main contact for answering customer service calls
  • File and assist with filing as necessary
  • Perform miscellaneous tasks as requested by management
  • All duties are subject to change upon management discretion

EDUCATION

  • High School Diploma or equivalent

CERTIFICATIONS

  • Microsoft Office

EXPERIENCE

  • One year industry experience

Recommended Skills

  • Recruitment
  • Training
  • Facility Management
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  • Traffic Control
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