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Company Contact Info
1255 North 630 East
Orem, UT 84097
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Inbound Customer Service
ProDrivers • Orem, UT
Posted 1 month ago
We are looking for customer oriented individuals who speak clearly to take inbound calls. You would be assisting customers with questions, troubleshooting and technical support on their navigation GPS system.
Shift: 7am-3pm, 9am-5pm Monday - Friday
Mandatory Training: 9am-5pm for 2 weeks
What You'll Do: Accept inbound calls from current and potential customers Answer questions about navigation updates and potentially up sell products Provide troubleshooting and technical support for navigation system Input customer data and notate account information Provide top notch customer service and quality care
What You'll Gain: Consistent growth opportunities Bonuses and incentive prizes Positive and friendly business causal environment Monthly team building (lunches, ice cream socials, etc) Benefit eligibility within first 30 days Free online career furthering training and certifications
•clear and confident communication
•comfortable with handling issues over the phone
•computer proficient and 35 WPM
•able to use two screens and multiple systems
•experience with customer service - phones preferred but retail and food service acceptable