The CRM Systems Administrator works directly with the Sales, Sales Operations, and Marketing Teams to gather business requirements to develop and deliver process improvements through automation on the Force.com platform. The CRM Systems Administrator is responsible for system maintenance, user maintenance, training as well as seeking out opportunities to help teams work and sell more efficiently by creating innovative custom applications on the platform. The Administrator is responsible for keeping the needs of the business aligned with the IT Strategy by practicing standard change procedures, project collaboration, and software selection criteria.
Essential Duties and Responsibilities
Administrates the Force.com platform.
Maintain user accounts and create user roles and profiles.
Perform administration on the Force.com platform including workflows, objects, resources, validation rules, and other Force.com functions needed to support the application.
Lead or participate in all phases of the application development lifecycle (discovery, requirement gathering, design, configuration, testing, support).
Lead and manage projects and external resources as necessary
Work with the super-users and leadership to organize project opportunities and assist with project prioritization
Communicate project updates to key project stakeholders
Train the user community on updates and changes throughout the technology lifecycle
Proactively identify and recommend operational improvements, enhancements, and customizations to meet business needs.
Provide application support and training to users of the platform.
Work with third-party vendors and consultants on developing system-specific requirements and rollouts.
Work directly with the user community to learn about enhancement opportunities, prioritize work with the teams, and proactively communicate status.
Create and maintain administration documentation and configuration documentation following the corporate change process and templates.
Develop reports, dashboards and processes.
Responsible for the data maintenance and data integrity within the Force.com platform.
Understand and document the interfaces to systems that connect to the Force.com platform.
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Job ID: 2943BR
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