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Shopper I at MarketSource

Shopper I

MarketSource Chino Hills, CA Full-Time
Job Description

Shift Lead Shopper

MarketSource, Inc.?is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.

Job Summary:

We're looking for motivated individuals who love delighting customers and thrive in fast-paced, physical environments. The Shift Lead Shopper is a non-exempt role responsible for working with a 3rd party grocery delivery service provider. The role will be responsible for preparing the grocery bags for handoff to couriers at a grocery or convenience retail store as well as supporting a team of shoppers who also execute the shopping work.

Essential Functions:

* Accurately picks items in customers' orders, packs items in bags, and prepares bags for handoff to couriers
* Helps improve operations. Contributes ideas to improve our quality and customer experience
* In-store lead partner with the retailer's leadership to ensure quality results and all expectations are met
* Responsible for overall execution of KPIs for the location
* Works with the Area Supervisor to ensure all shifts are scheduled and filled accurately
* Performs the tasks efficiently and effectively with accuracy
* Leads by example in all facets of program execution
* Assists in setting the expectations for shoppers on the team and provides coaching where necessary
* Coaches and teaches the skills and processes required to achieve the expected results
* Represents Client and MarketSource in a professional manner at all times

Minimum Education and/or Experience:

* High School Diploma or GED
* Be at least 21 years old
* Be eligible to work in the United States
* Possess a track record of success leading teams in a lead role in the retail, warehousing, or facilities management
* Demonstrated ability to lead by example in all facets of program execution
* Must be proficient in basic computer programs such as Google Sheets and MS office suite

Requisite Abilities and/or Skills:

* Performs the tasks efficiently and effectively with accuracy
* Must have flexible availability which includes nights and weekends
* Excellent communication skills
* Must possess the skill of conveying processes and expectations to others
* Must possess a high energy, motivational and engaging personality
* Must possess self-starter abilities

Additional Job Requirements:

* Must be able to meet the physical demands of grocery retail work such as prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items
* Must be able to lift and carry up to 49lbs and stand for 8 hours with or without accommodation
* Requires the ability to move around the store, assist customers and maneuver merchandise when necessary
* Performs additional job duties as assigned

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

* Medical, dental & vision
* 401(k)/Roth
* Insurance (Basic/Supplemental Life & AD&D)
* Short and long-term disability
* Health & Dependent Care Spending Accounts (HSA & DCFSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call

Recommended Skills

  • Coaching And Mentoring
  • Communication
  • Customer Experience
  • Facility Management
  • Leadership
  • Merchandising
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