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Service Manager

Lennox International Glendale Heights Full-Time
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Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

For over 35 years, HYFRA has been the mechanical engineering industry's specialist for industrial process cooling. With a product line ranging from plug & play compact units to customized individual developments and extensive service, the company headquartered in Krunkel / Germany  (approx. 1 hour from Frankfurt) has established itself in the laser, machine tool engineering and filtration sectors in particular.

As HYFRA was becoming increasingly international, the company became a stand-alone brand in the Refrigeration Division of Lennox International, Inc. in 1997. Under the leadership of LII, HYFRA has achieved a global market presence, satisfying customers with its \u201cMade in Germany\u201d quality claim. www.hyfra.com

Job Description

We are planning to strengthen our business in the US and are therefore looking for a Service Manager, based in the Chicago area. In this highly entrepreneurial role you are leading the development and expansion of the US market. After an induction and training phase in Germany you will start together with a Business Development Manager and in close cooperation with the German sales team to build up the foundation for a successful Sales & Service team in the US. 

Duties include, but are not limited to:

  • Creating a strategic concept for our service offering.
  • Development of service partner/network.
  • Coordination of service calls and service partner dispatch.
  • Develop of new prospects and interacts with existing customers to increase service and part sales.
  • Assists customers in making service selections based on customers' needs, product specifications, and applicable regulations.
  • Negotiates prices and terms of service agreements.
  • Insures high service satisfaction, facilitating positive long-term relationships and high potential for repeat business with customers.
  • Works on account and territory business plans on a multi-year, annual, quarterly, and monthly basis.
  • Close cooperation with Service Team in Germany.
  • Requires a bachelor's degree or an equivalent combination of education and experience.
  • Strong financial and business acumen.
  • Must be able to participate in matrixed teams.
  • Requires abilities with building relationships, listening, persuading, negotiating and time management.
  • Requires knowledge of principles and methods for showing, promoting, and selling products or services.
    • This includes product demonstration and service processes.
  • Knows principles and processes for providing customer service.
    • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Effective written and verbal communication skills.
  • Must be able to use Microsoft Office and Customer Relationship Management software.

Our offer:

  • An intensive onboarding process.
  • An exciting and challenging job in an international environment.
  • A great workplace with an attractive compensation package and development opportunities.

Recommended skills

Customer Satisfaction
Time Management
Selling Techniques
Persuasive Skills
Verbal Communication
Product Demonstration
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Job ID: 2018-15372


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