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Key Player

Home Instead Senior Care Martinsburg, WV Full-Time
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Home Instead Senior Care Key Player
A Key Player is any office position. 
Objective:
Home Instead is dedicated to hiring the highest quality staff to ensure our clients get the best care during their senior years. 

General Office Responsibilities and Expectations:

  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with owner and colleagues
  • Participate in meetings, Cross-training in all departments. 
  • Enter and maintain accurate client records
  • Maintain a professional tone and manner on all calls and in-person encounters with clients, CAREgivers, and colleagues
  • Perform any and all other functions and responsibilities deemed necessary
  • Must have office experience in, Computer, Multi Phone Lines, Client Retaliations, 
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client’s care.
  • Conduct introductions with every new client and with every new CAREGiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.
  • Adhere to all company policies, procedures, and business ethics codes and ensures that they are communicated and implemented within the team.

Please apply under 'Key Player' at: www.homeinstead.com/733/home-care-jobs
Please contact Allyson Starling at the Winchester, VA office. The phone number is: (

540) 722-8750

Each Home Instead franchise is independently owned and operated.

 

Recommended skills

Scheduling
Recruitment
Consultative Selling
Sales Process
Training
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