Help at Home is hiring a Scheduling Coordinator!
Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.
Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.
The Scheduling Coordinator will primarily responsible for assisting with matching up our Consumers with a member of our Caregiver staff in order to start cases, provide fill in coverage, etc. This is a vital role and ensures that we are getting our on-boarded Caregivers (field staff) working with our clients as soon as possible.
Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.
We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.
Join us today and become a Help at Home Hero!
A typical day for a Scheduling Coordinator includes:
- Communicates with recruiting team to inform them of staffing needs in various areas covered by assigned region(s).
- Works with Branch Manager and Case Management team regarding open cases, staffing needs, newly on-boarded caregivers, filled cases, etc. to identify needs for scheduling and to assist with matching and filling those needs accordingly.
- Utilize CRM to manage staffing needs.
- Communicate with both consumers and caregivers via telephone, email, text, etc.
- Utilize mapping software to geographically fill cases effectively
- Track acceptance/denial of shifts by available caregivers
- Performs other job-related duties as assigned
- Knowledge and Experience: Prior office experience is preferred including experience with organizing information and working with databases; Intermediate level computer skills, including creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint); ability to key quickly and accurately. A background in a high-volume staffing or recruiting setting is preferred.
- Personal accountability: Reliable; strong attention to detail; complies with all policies and procedures.
- Interpersonal Skills: Demonstrates maturity and the ability to function as a team member; excellent communication skills.
- Physical Demands: Ability to sit for long periods of time and use a pc keyboard; Able to deal with stress and conflict appropriately.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Bilingual - English/Spanish is a must.
- Spanish Language
- Interpersonal Skills
- Computer Literacy
- English Language