1 year contract position
High School Diploma or GED required. Preferred: Associate Degree in Computer Science or related field preferred. Certification or pursuit such in Networking, Windows administration, Linux administration, or other related technologies. Minimum five years’ experience in IT Helpdesk and customer service.
Minimum five years’ experience in documenting job function process and procedures required. Experience with monitoring software such as Metasys, CA Spectrum, StruxureWare, Nagios, or similar preferred. Experience as Mainframe Computer Operator preferred. Possesses the capacity to identify and prioritize issues. Good verbal and written communication skills necessary. Proactive and resourceful individual and detail-oriented. Working knowledge of basic System Administration for Windows and UNIX (or demonstrated ability to acquire same).
Working knowledge of Microsoft Office applications including Excel, Word, and Visio. Ability lift 50-pound printer paper boxes and computer equipment. Ability to comprehend written instructions for installing computer equipment in data center rack spaces.
Ability to work without direct supervision. Writing skills sufficient to produce understandable status and problem reports.
Basic knowledge of shell scripting and the command line interface for networking and/or servers. Working knowledge of service desk ticketing systems. Familiarity with automated job schedulers (CA/Cybermation ESP). Working knowledge of Mainframe Operating System. Proficient with Microsoft Word, Excel, and Visio.
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