Sales Associates act as a Halloween City representative to provide quality customer service. Each Sales Associate is to follow the basic policies and procedures that Halloween City has established in order to achieve our overall goals. All sales associates may be cross-trained as a cashier.
Acknowledges all customers through a greeting, smile and/or eye contact regardless of the task at hand
Maintains store zone assigned by manager on duty
Delivers exceptional customer service through personal contact with customers
Utilizes suggestive selling to help meet/exceed daily sales goals and enhance customer's shopping experience
Processes incoming freight as directed
Ensures the continued integrity of store merchandising including flow-o-grams, plan-o-grams and end caps
Maintains store appearance through assigned cleaning tasks and daily fronting/straightening/flexing of merchandise
Communicates inventory and replenishment needs to management team
Supports corporate sales initiatives such as 'Item of the Day' and contests
Complies with corporate Loss Prevention and Human Resources policies and procedures
Alerts manager on duty to possible shoplifters, store security and loss prevention concerns
Identifies and corrects store safety concerns immediately to prevent accidents
Completes assigned Halloween training program
Ensures the execution of company data integrity process
Operates the cash registers in accordance with company policies and procedures
Assumes responsibility for all transactions and paperwork associated with assigned register
Inspects packaged merchandise to ensure proper contents
Monitors flow of customer traffic, requesting additional cashiers or assistance when needed
Displays and maintains checkout merchandising
Supports corporate marketing initiatives at point of sale
Maintains an organized and clean appearance behind checkout area by stocking register supplies such as bags, register paper, etc.
Communicates needs for small bills and change to manager on duty with appropriate notice
Alerts manager on duty of any potential loss prevention concerns such as counterfeit money, quick change artists, etc.
Ensures that our customers complete their shopping experience with a positive image of Halloween City, by bagging their items appropriately and thanking them for shopping at Halloween City
This job description is not all-inclusive. Additional responsibilities will be determined by the management team, as dictated by store needs.
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