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Product Owner, Frontline Sales Technology job in Horsham at Bimbo Bakeries USA

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Product Owner, Frontline Sales Technology at Bimbo Bakeries USA

Product Owner, Frontline Sales Technology

Bimbo Bakeries USA Horsham, PA Full-Time
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Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

This position will support the Bimbo Bakeries USA business by defining and executing to bring world-class technology solutions to nationwide front line sales professionals and independent business partners.  This position will work with internal and partner vendor technology and development teams to prototype, test, evaluate and create or customize hardware and software solutions.  The specialist will act as product owner to understand the customer and business needs and workflow, prioritizing functionality, evaluating vendors, writing epics and user stories to deliver solutions in an Agile process. The product owner will also work with operational and other sales teams to test and deploy these solutions across the entire sales team, collecting and prioritizing feedback and issues for resolution.  The product owner will become the DSD Excellence team’s “voice of the customer” for the front-line sales personnel for any hardware and software solutions they use. The position will also provide technical support for sales technology and applications; both to assist end users as well as participating in field tests of new releases and solutions to ensure effective in-market capabilities.

** This role has the ability to be remote.**

Key Job Responsibilities:

  • Become expert “voice of the customer” for DSD front-line operations and systems in order to provide insight and innovation to the derived solution set.

  • Use data-driven analysis to determine prioritization of functional enhancements or new technology introductions for the front-line sales professionals.

  • Evaluate third-party commercial solutions and vendors when appropriate for implementation of new technical solutions either as stand-alone or integrated to Bimbo Bakeries technical systems.

  • Work with an Agile scrum team or multiple internal development and operational teams for the implementation of features and capabilities of software development products. Participate in and lead when appropriate Agile development ceremonies.

  • Manage and oversee user testing of prototypes, interfaces, hardware and other vendor evaluations to achieve product market fit within the target solution.

  • Write user stories, evaluate test cases, create customer / user facing documentation for the responsible product areas.

  • Act as main stakeholder for the development or solution project fully focused within a development team.

  • Create and prioritize requirements for solution operation including overall prioritization of discovered defects

  • Solicit and collect user feedback for inclusion into the derived solution

  • Work with any necessary vendors to communicate product market needs

  • Communicate product area roadmap as well as defect resolutions and mitigation plans to other stakeholders including sales management and executive leadership.

  • Ensure quality of product through appropriateness of QA test plans and pilot user testing efforts

  • Support training, documentation of solution and implementation activities for solution rollout.

  • Work with sales teams and other core team members to direct and support rollout and deployment plans.

  • Understand (measuring where possible) usage of the solution to refine operation and future functionality

  • Evaluate integration opportunities with new internal or external systems and technologies as feasible and useful for user base

  • Provide reports as well as presentation views for senior management and the DSD Excellence team to evaluate account, market, and team performance against the established key performance indicators.

  • Provide feedback and concepts for innovation to analytics provided for better tracking, motivating, and garnering success from all levels of field representatives. Input to design of dashboards and reports or application views to better serve the user base.

  • Consolidate feedback, enhancement requests, and beta testing results to prioritize defects and new developments as needed.

  • Lead and mentor additional team members assigned to define product offering requirements, test new potential applications and gather user feedback / testing.

  • Perform other duties as assigned.

Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 32 countries. Bimbo Bakeries USA (“BBUSA”) includes BBUSA and its subsidiaries and affiliated entities, including, but not limited to, Wholesome Harvest Baking, East Balt, and Acelerada. BBUSA employs 20,000 associates across the U.S. in bakeries, sales centers, corporate offices and on sales routes to ensure our consumers have the freshest products to feed their families at every meal. But our associates come to work for much more – the chance to feed their own lives through exciting work that offers the opportunity to make a real difference in their professional and personal lives every day.

Bachelor’s Degree in Business, Computer Technology, or related field. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

Ideal candidate will possess:

  • Prior 5-7 years of technical product owner experience with a custom developed or vendor supplied / custom integration solution.
  • 2+ years DSD experience a plus
  • Proficient in MS Office and Windows applications.

  • Previous experience with product management and Agile software management tools such as Jira or other equivalent

  • Experience with data manipulation and analysis tools a plus.

  • Strong computer application, business communication, organization, and multi-tasking skills including email, training and online conferencing tools.

  • Certification for Pragmatic Marketing or Product Ownership preferred but not required

  • Solid understanding of the product lifecycle

  • In-depth understanding of Agile methodologies, technical understanding of products, and up-to-date on industry standards and best practices

  • Desire to continually grow technical abilities in a variety of software suites.

  • Excellent employee relations, organizational, and communication (written, visual and oral) skills.

  • Strong analytical and problem solving skills.

  • Ability to communicate and work with managers at all levels both local and remote.

  • Maintenance of the confidentiality of any personal or company information encountered.

  • Must be able to manage/balance occasional travel related work schedule.

Key Behavioral Competencies:

  • Ability to analyze and extract conclusions from data; constructing recommendations on improvements in a prioritized fashion

  • Ability to clearly reflect strategic priorities down into product requirements and user stories to guide development and implementation of technology

  • Ability to evaluate vendor technology to guide selection and ultimate implementation of solutions by internal IT and operational teams.

  • Ability to understand complex interactions and user flows in order to translate business requirements into technical requirements, user stories and epics.

  • Ability to document and explain user issues with technology to other internal product owners and technical staff as well as field sales professionals and executive management.

  • Ability to manage multiple and competing priorities to manage multiple ongoing programs.

  • Accountable to document outcomes and manage user interactions for beta or early release testing of new technology.

  • Ability to work independently with limited supervision, as a remote member of a centralized team as an independent contributor

  • Accountable to lead entire projects having modest scope/impact or portions of projects having considerable scope/impact to business results.

  • Ability to manage a moderately complex problem.

  • Ability to exchange detailed information and communicate messages to reach consensus.

  • Ability to manage a local project budget

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. 

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training and all other working conditions. To further the principle of equal employment opportunity, Bimbo Bakeries USA has developed affirmative action plans for minorities and women, qualified individuals with disabilities, and Vietnam-era and special disabled veterans and other protected veterans.

Recommended Skills

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