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Desktop Support Engineer

Vaco Technology Orlando Full-Time
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The Desktop Support Engineer provides support to end users on a variety of issues; this includes identifying, researching, and resolving technical problems. This position works under immediate supervision and primary job functions do not typically require exercising independent judgment.

Key Responsibilities

  • Maintain a Windows-based PC network and support upwards of 5000 call center users
  • Handle both physical and software aspects of workstations
  • Configure phones to work with telecommunication system
  • Provide both user and front line helpdesk support
  • Support of user base on internal and 3rd party applications such as MS Office and phone system
  • Monitor ticketing system and all inbound ticket queues
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Participate in on-call/after-hours rotation
  • Assist the Server and Network teams with hands-on needs for the local infrastructure
  • Troubleshoot network devices, printers, and business specific applications
  • Maintain technology proficiency standards as required for the systems to be supported

Qualifications and Skills

  • Experience or equivalent certifications demonstrating proficiency supporting Microsoft products
  • Associates degree preferred or combination of industry certification and practical
  • 5 years of experience in the field or in a related area
  • Previous Help Desk experience preferred
  • Knowledge of commonly-used Help Desk concepts, practices, and procedures
  • Ability to demonstrate knowledge in applicable areas of technology
  • Intermediate knowledge in hardware and networking, with particular emphasis on Remote Infrastructure Management
  • Ability to provide excellent customer service interdepartmental communication
  • Proven ability to effectively manage multiple priorities and meet deadlines
  • Excellent written and verbal communication skills with a demonstrated ability to make difficult concepts easy to understand to non-technical clients
  • Demonstrated ability to excel both independently and as a team member in a diverse and challenging environment

Recommended skills

Help Desk
Desktop Support
Technical Support
Microsoft Excel
Customer Service
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Job ID: DESKT52130


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Vaco Technology is a customer-focused, premier provider of IT employment solutions. Our strength is our ability to match talented and experienced information technology professionals to the unique business needs of the client. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we aim to build long-term relationships, we are always striving to provide higher quality service and produce better results.

Vaco Technology
is a division of Vaco, LLC. Our sister divisions, Vaco Resources, Vaco Financial and Continuum Search provide highly skilled, seasoned professionals for finance, accounting and executive search needs.

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