A career in our Customer Sales and Services practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences. Our team helps our clients explore new ways to move beyond the traditional sales model so that they can thrive in a fast changing marketplace with the right strategies to drive the bottom line. We help our clients with service and revenue growth, contact centre optimisation, and sales force strategy and effectiveness.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
Job Requirements and Preferences:
Minimum Degree Required:
Minimum Years of Experience:
Demonstrates extensive subject matter knowledge assessing sales effectiveness and productivity performance gaps with B2B and B2C product/service sales environments and drive bottom line improvements.
Demonstrates expert knowledge of sales operations and field sales emphasizing an extensive track record of managing large scale projects that involve thinking critically about the business model and processes.
Demonstrates team leader abilities with a proven record of success managing sales operations and field sales emphasizing an extensive track record of managing large scale projects that involve thinking critically about the business model and processes, written and verbal materials; managing project workflows and budgets.
Demonstrated record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new digital opportunities.
Proven extensive knowledge of sales operations technologies and how they impact the overall sales process.
Demonstrates thorough successful interactions with senior management in client organizations, especially within sales operations in the customer space. A proven record of success at a consulting firm within a managerial capacity.
Demonstrates proven extensive skills driving improvements in sales efficiency and productivity, including sales channel design, partner management, coverage model design, go-to-market planning, and sales methodology design/deployment (including sales compensation design).
Demonstrates proven extensive industry sales and management consulting abilities in sales front office (e.g., sales effectiveness, channel design & partner management, sales process design, organizational design and coverage models, compensation, selling methodologies) with companies with $500M in annual revenue and more. Demonstrates proven extensive abilities managing a team around efforts with identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and, preparing or coordinating complex written and verbal materials.
Demonstrates proven extensive management abilities as a leader of a project team that include the following:
- Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members;
- Leveraging customer sales knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;
- Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others;
- Demonstrating self-motivation and responsibility for personal growth and development while mentoring junior members of the team;
- Leveraging analytical skills with the ability to translate complex problems into simple and actionable tasks.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.