Must be able to type 35-40 WPM
Must be proficient in multiple computer-based programs and can navigate several programs at one time; including but not limited to SONIC, 8X8, Bold360, Microsoft Office Suite: Outlook, Lync, Teams, Word, Excel. Possess the ability to use and access these systems while speaking with clients.
Responsible for effectively handling client questions and concerns through follow up on all service matters. Communicates all workflow and/or escalated issues to Manager immediately.
Responsible for consistently meeting performance expectations. All employees are expected to adhere to work schedules including lunch break and designated 15 minute breaks. Consistently meets Company expectations as well as supports the company in achieving business targets and goals.
Responsible for seeking self-development through monitoring, coaching and training to expand program knowledge and customer service skills. Required to attend and actively participate in regular staff training, passing all required certification courses.
Responsible for creating and supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Company-s policies, by demonstrating the Company-s values, and being a role model for the Company Brand.
- Excellent oral and written communication skills - Ability to speak effectively with clients and other employees - Ability to write in English, bilingual a plus - Ability to work with a computer and telephone as it relates to the business needs within the Call Center - Ability to utilize a headset and computer terminal and navigate through multiple systems to input and retrieve information. - Ability to work in a fast paced environment. - Ability to be an effective team player and be empathetic.
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Customer Service Representative
$13.00 - $14.00 / hour
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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.
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