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Cisco Voice Engineer

Apex Systems Pensacola Contractor
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Apex Systems is supporting a Fortune 100 Financial Company in Pensacola, FL who is looking for a Cisco Voice Engineer.

This is a PERMANENT/ direct- hire position.

If interested, please email a copy of your most updated resume to Kedric Bailey at Email blocked - click to apply

• Define the core work definitions/operating model, demonstrating the step-by-step life cycle of the process and document the execution process flows
• Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
• Present complete and organized documentation of processes, systems, and data
• Develop, recommend and document adjustments to workflow to streamline processes
• Discover issues and determine scope, scale and impact
• Efforts to build the short and long-term infrastructure of the respective business domain knowledge
• Ensure clear, concise and effective communication of material
• Provide input into best practices for the respective business area
• Separates and combines tasks into efficient workflow to improve operations and overall performance of supported processes
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Perform other duties as assigned
• Bachelor’s Degree in a related field, or the equivalent combination of education, training and experience
• Solid hands-on experience administeringAvaya ACM/ASM, AAM, CMS, AES
• Hands-on experience with Avaya ACM/ASM, including TDM/SIP trunks, Dial plan/ARS/AAR
• Hands-on experience with Oracle SBC and carrier SIP Trunking
• Experience and knowledge of VDN/Vector/Skill and Number manipulation
• Experience with Avaya Unified Communications
• Experience with Cisco UCM and voice architecture
• Hands -on experience with Avaya System and Session Manager
• Deep understanding on Avaya Aura architecture and enterprise redundancy.
• Hands-on experience managing Avaya gateway, H.323 and SIP endpoints
• Experience that demonstrates knowledge and understanding ofVoice and Data communication concepts, installation and maintenance
• Knowledge of CTI, LAN/WAN communications, switches and routers
• Ability to work and collaborate with all levels of management, staff and vendors
• Ability to present findings and conclusions clearly and concisely
• Ability to exercise initiative, produce desired results and achieve objectives
• Experience that demonstrates knowledge and skill in domain area (Voice Infrastructure)
• Effective attention to detail
• Effective planning and organizational skills
• Effective research, analytical, and problem solving skills
• Effective verbal, written and interpersonal communication skills, including skill in in negotiating and persuading others
• Certification in appropriate analyst discipline
• Technical certificate/diploma in Telecommunications and 2 - 4  years related experience, or equivalent combination of education and experience
• Experience with QoS protocols, jitter, diagnosing or tuning Quality of Service and bandwidth analysis and Cisco routing/switching
• Knowledge and experience with TCP/IP, DNS, DHCP, NTP
• Hands-on experience managing Avaya IP Office
• Extensive Contact Center Operations Knowledge
• Knowledge and experience with Contact Center applications/adjuncts including IVR/VRU, Dialer, QM/WFM.
• Knowledge and experience with Avaya IC, CTI integration and agent screen pop-up process
• Experience that demonstrates skill with configuration and support experience in a complex multi-layered network environment.
• Specialized knowledge of software components and ability to apply knowledge and skills in problem solving, implementing modifications and new systems designs.
• Extensive experience in systems hardware and/or software engineering, analysis, and design
• Extensive experience in applications and systems performance tuning

Email blocked - click to apply

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


Recommended skills

Network Switches
Advanced Encryption Standard (Aes)
Installations (Computer Systems)
Session Initiation Protocols
H.323 Protocol
Persuasive Skills
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Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.


Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.


We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.


We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 


Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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