Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Id650l6fnsvccfbcgfz

Call Center Manager

Ultimate Connecticut Full-Time
$70,000.00 - $90,000.00 / year
Apply Now
We are currently hiring for a Call Center Manager in the New Haven County. This professional will be in charge of an entire department of about 40 employees

Essential Duties
 
  1. Manage staff within one or more department. Managing about 40 employees.
  2. Includes recruiting, coaching, mentoring and developing high performing individuals that function well in a team environment.
  3. Manage and support daily department operations including incoming calls, referral management, and appointment reminders.
  4. Manage staff schedules
  5. Approve and monitor all staff human resource functions including payroll, time and attendance schedules to ensure appropriate coverage for staff within the department.
  6. Develop and critically evaluate workflows/SOP.
  7. Monitor calls of employees
  8. Serve as a technical and policy resource for department
  9. Hold daily meetings with the employees to go over goals, numbers, etc.
  10. Serve as the department contact to patients, physicians, and callers
  11. Report metrics and develop action plans
  12. Attend and actively participate in staff meetings and trainings.
Required Education and Experience
Bachelor's degree with 5 years' experience supervising or managing a service-focused team/call center

Preferred Education, Experience and Skills:

Experience with EPIC
Proven record of high performance in the areas of employee management, training, mentoring.
Working knowledge of HIPAA regulations and the impact on operations.We are currently hiring for a Call Center Manager in the New Haven County. This professional will be in charge of an entire department of about 40 employees

Essential Duties
 
  1. Manage staff within one or more department. Managing about 40 employees.
  2. Includes recruiting, coaching, mentoring and developing high performing individuals that function well in a team environment.
  3. Manage and support daily department operations including incoming calls, referral management, and appointment reminders.
  4. Manage staff schedules
  5. Approve and monitor all staff human resource functions including payroll, time and attendance schedules to ensure appropriate coverage for staff within the department.
  6. Develop and critically evaluate workflows/SOP.
  7. Monitor calls of employees
  8. Serve as a technical and policy resource for department
  9. Hold daily meetings with the employees to go over goals, numbers, etc.
  10. Serve as the department contact to patients, physicians, and callers
  11. Report metrics and develop action plans
  12. Attend and actively participate in staff meetings and trainings.
Required Education and Experience
Bachelor's degree with 5 years' experience supervising or managing a service-focused team/call center

Preferred Education, Experience and Skills:

Experience with EPIC
Proven record of high performance in the areas of employee management, training, mentoring.
Working knowledge of HIPAA regulations and the impact on operations.
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
 

Recommended skills

Recruitment
Training
Coaching And Mentoring
Mentorship
Scheduling
Management
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: JO-1908-66390

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.


We never wanted to be the biggest...only the best. By treating our Ambassadors with the respect and dignity they deserve, tens of thousands of professionals across the country have become loyal fans of who we are.

View the full profile