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Inside Sales Representative- Ground Protection

Sunbelt Rentals, Inc. Elkridge Full-Time
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Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!


Inside Sales Representative

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Inside Sales Representative. Position Objective:
The Inside Sales Representative (ISR) position will be responsible for driving incremental sales revenue for assigned depot sales territories through the identification of new prospective customers, reactivation of dormant accounts, and supporting increased sales productivity of assigned Outside Sales Representatives (OSR). The ISR will reach new, dormant, and existing customers utilizing a number of different approaches such as project database mining, phone contact and follow-up, email, fax, web inquiry handling. Will increase sales productivity by working with assigned OSR’s and the Depot teams to support customer-facing processes such as handling customer sales inquiries, assisting with sales quotations, and customer communications. The successful candidate will work very closely with the Outside Sales team, Customer Service Representatives, Depot Managers, and Product Manager.

Position Responsibilities:
Identify and call prospective and existing customers in designated market areas to qualify leads and explain products and services offered. This will include cold calling.
Deliver pre-qualified sales leads to the Outside Sales team. Close sales leads directly when possible.
Demonstrated added-value approach to customers by identifying appropriate solutions based on an understanding of their needs
Daily use of sales leads services (i.e. Dodge, Blue Book, Builders Exchange, Construction Journal) to identify, track, and follow-up on new work bidding or awarded to contractors
Set up customer meetings for Outside Sales Reps and other appropriate personnel including sales calls, Lunch and Learns, Training, etc.
Coordinate with Marketing to reach targeted prospective accounts (email campaigns, sales and marketing materials, case studies, presentations)
Contact dormant accounts in designated market areas to reintroduce and explain products and services offered
Understand why dormant accounts became inactive. Work with the Sales and PC staff to develop a plan to generate new business from these accounts
Deliver pre-qualified sales leads to the Outside Sales team. Close sales leads directly when possible.
Focus on increasing sales productivity
Assist OSR’s with customer quote requests, engineering requests, orders, contracts, billing disputes, problem solving, etc. Close sales leads directly when possible
Handle sales inquiries and customer assistance requests
Daily input and update of CRM system with pertinent sales, customer, and marketing data such as: new prospects, new projects, project status, application type, customer type, estimated start dates, quote requests, engineering requests, lost reasons, etc.
Support customer retention strategies and plans – including key accounts
Coordinate internally to expedite sales process
Achievement of individual and team assigned revenue and productivity-based sales objectives and metrics
Accurate and regular tracking and reporting on metrics, projects, and progress
Promote a team environment with co-workers and other departments
Promote internal and external customer service excellence
Adhere to and uphold safety standards
Other duties as assigned

Education & Experience:
Bachelor’s Degree or equivalent combination of education and experience
1-2 years’ business-to-business Inside Sales experience, preferably in a construction-related industry
Demonstrated ability to work in a fast-paced, team-oriented, customer-focused environment
Demonstrated success cold-calling, reactivating dormant accounts, and in engaging prospects and customers
Excellent sales, communication and listening skills
Proficiency using systems such as Microsoft Dynamics CRM, McGraw Hill Dodge Reports, Microsoft Word, Excel, and Outlook, or equivalent
Technical and mechanical aptitude to understand construction equipment and engineered application in the field
Spatial reasoning required and ability to read blue-prints and plans strongly preferred
Analytical capabilities to interpret data, generate reports, and understand full external and internal sales and customer service processes
Ability to travel 10-20% within region. Occasional overnight travel
Ability to visit customers and prospects in office and construction site settings as needed
Flexibility to occasionally work extended hours

Physical Demands:
Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Gear up for an exciting career!

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.


Recommended skills

Rental Business
Cold Calling
Sales Process
Customer Retention
Customer Communications Management
Business To Business
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Job ID: 2018-11179


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