Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Seattle, WA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Administrative Support II jobs in Seattle, WA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Administrative Support II

Apex Systems • Seattle, WA

Posted 2 months ago

Job Snapshot

Full-Time
Other Great Industries
Admin - Clerical

Job Description

Event Support Representative

Seattle, WA

8 Month Contract

SERVICES TO BE PERFORMED
As an Event Customer Support representative your role will span the breadth of global events. In this role, you will work closely with event marketers, and teams to deliver world-class customer service to our event registrants. This critical member of the team, delivers timely, accurate, and professional customer service to event registrants, which requires a significant amount of daily email communications. Your objective is to develop strong and positive relationships with customers.

Responsibilities:
• Provide prompt, thorough, effective, customer-centric service to customers and prospects attending events via email and chat (phone on occasion). 
• Work with internal and external teams to identify and solve customer challenges. 
• Maintain a thorough knowledge of registration technology platforms, registration work flows and processes, event related websites, and the event details.
• Provide regular reporting, or assist event managers with registration reporting and analysis. Call out trends you see in the data and recommend appropriate action.
• Proficiently utilize a wide variety of tools to research policies, navigate registration tools and registrant records, solve issues, and communicate processes to stakeholders. 
• Manage internal knowledge/reference sites and documentation on a regular cadence. 
• Perform other administrative tasks as needed to support the event team.

REQUIRED SKILLS
• Two years in a fast-paced customer support environment. 
• A willingness to travel once per year to support our events onsite.
• Ability to work independently and autonomously. 
• A passion for customer service and a desire to raise the bar.
• Experience taking ownership and driving resolution on customer issues.
• Excellent oral and written communication skills.Ability to summarize customer issues into notes that are easily readable by other parties (you can write for comprehension).
• Ability to quickly learn new technologies. 
• Excellent time management skills. Ability to independently identify and set priorities to execute high-quality deliverables. 
• React calmly and appropriately to customer communications. Keep a cool head and positive demeanor. 
• Flexible individual who can prioritize and multi-task. Accepting of changes with short notice, and the ability to tolerate frequent interruptions.

PREFERRED SKILLS
• Three years of relevant experience in communications or marketing.
• Proven knowledge of event registration systems (e.g. Cvent, Lanyon, Passkey).
• Salesforce experience. 
• Ticketing system (e.g. Zendesk, SIM, Freshdesk) experience.

If interested send your resume to Vanessa at vcontreras@apexsystems.com

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job ID: 957238
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Apex Systems

View All Similar Jobs View All Similar Jobs